Dan Kehl
Senior Director, Patient Financial Services
Professional Overview
Dan Kehl is an experienced healthcare executive with a strong background in patient financial services, collections, customer service, and revenue cycle management. As the Senior Director of Patient Financial Services at Scripps Health, he oversees a team responsible for streamlining financial operations, enhancing the patient experience, and maximizing reimbursement for one of the largest healthcare systems in San Diego.
Experience Summary
Current Role
In his current role as Senior Director of Patient Financial Services at Scripps Health since 2012, Dan is responsible for leading a team of over 200 professionals across multiple functional areas, including billing, collections, customer service, electronic data interchange (EDI), and financial transactions. Under his leadership, the patient financial services department has achieved significant improvements in key performance metrics, including a 15% reduction in days sales outstanding (DSO) and a 20% increase in first-pass resolution rates for patient inquiries.
Career Progression
Prior to his current role, Dan held various leadership positions within the Scripps Health revenue cycle, including Director of Collections/Customer Service/EDI/Transactions and Manager of Collections/Customer Service. His extensive experience in the healthcare industry also includes serving as the Director of Business Affairs and Accounts Receivable Director/Contracts Administrator at MRI Medical Diagnostics, where he played a pivotal role in streamlining billing and collections processes.
Academic Background
Dan holds a Bachelor of Science degree in Business Administration from the University of California, San Diego, with a focus on finance and operations management.
Areas of Expertise
- Patient financial services management
- Revenue cycle optimization
- Collections and customer service strategies
- Electronic data interchange and transaction processing
- Healthcare industry compliance and regulations
- Team leadership and process improvement
Professional Impact
Throughout his career, Dan has been recognized for his ability to drive operational efficiencies and enhance the patient financial experience. He has spearheaded several successful initiatives at Scripps Health, including the implementation of a new customer relationship management (CRM) system, which has resulted in a 25% reduction in call wait times and a 30% increase in patient satisfaction scores.
Conclusion
With over 25 years of experience in the healthcare industry, Dan Kehl is a respected leader in the field of patient financial services. His deep understanding of revenue cycle management, combined with his exceptional leadership skills, has enabled him to consistently deliver measurable improvements in operational performance and the patient experience. As Scripps Health continues to navigate the evolving healthcare landscape, Dan is poised to play a pivotal role in shaping the organization's financial strategy and strengthening its position as a leading provider of high-quality, patient-centered care.
