Dan Leblanc

VP of Customer Experience

Professional Overview
Dan Leblanc is an accomplished retail and operations executive with over 20 years of experience driving customer experience and organizational growth. As the VP of Customer Experience at Verizon Authorized Retailer, TCC, he leads a team focused on delivering exceptional service and leveraging data-driven insights to enhance the overall customer journey. Dan also co-owns Trifectom LLC, a consultancy firm specializing in retail strategy and operations optimization.

Experience Summary

Current Role
As VP of Customer Experience at TCC, Dan is responsible for overseeing all aspects of the customer experience, including store operations, training, and performance management. He has implemented data-driven initiatives that have resulted in a 12% increase in customer satisfaction and a 15% reduction in churn across the organization's 900+ retail locations. Under Dan's leadership, TCC has been recognized as a top Verizon Authorized Retailer for customer service excellence.

Career Progression
Prior to his current role, Dan served as the VP of Sales and Operations at TCC, where he spearheaded the company's expansion into new markets and drove a 20% increase in revenue. Before joining TCC, he held various leadership positions at LIDS Sports Group, including Vice President of Operations, Senior Director of Operations - Lids Clubhouse, and Regional Director. In these roles, Dan demonstrated his ability to optimize operations, improve efficiency, and foster a culture of continuous improvement.

Academic Background
Dan holds a Bachelor of Science in Business Administration from Indiana University, where he graduated cum laude. He has also completed executive leadership programs at the Harvard Business School and the Wharton School of the University of Pennsylvania.

Areas of Expertise

• Retail operations and customer experience management

• Data-driven decision making and performance optimization

• Talent development and team leadership

• Strategic planning and organizational transformation

• Omnichannel retail strategy and execution

Professional Impact
Throughout his career, Dan has been recognized for his ability to drive operational excellence and foster a customer-centric culture. He has led the implementation of innovative technologies and process improvements that have resulted in significant cost savings and improved customer satisfaction. Dan is also an active member of the National Retail Federation and the Retail Industry Leaders Association, where he shares his expertise and insights on industry trends and best practices.

Conclusion
With his extensive experience in the retail industry, proven track record of success, and commitment to driving customer-focused innovation, Dan Leblanc is a respected leader poised to continue making a meaningful impact in the customer experience space. His blend of strategic vision, operational expertise, and people-centric approach make him a valuable asset to any organization seeking to enhance its competitive edge and deliver exceptional value to its customers.