Dan McCall

VP and GM, Incident Management

Professional Overview

Dan McCall is an experienced technology executive with a strong track record in product management and incident response. As the Vice President and General Manager of Incident Management at PagerDuty, he is responsible for driving the strategic direction and operational excellence of the company's core incident management platform, which serves over 12,000 customers worldwide.

Experience Summary

Current Role

In his current role at PagerDuty, Dan is responsible for overseeing the product strategy, development, and go-to-market efforts for the company's incident management solutions. Under his leadership, the Incident Management team has achieved significant milestones, including:

• Launched a new AI-powered incident analysis module that has helped customers reduce mean time to resolution by 30%

• Expanded the platform's integrations with leading cloud and DevOps tools, enabling seamless incident response across the technology stack

• Spearheaded the creation of an industry-leading incident response playbook, which has been adopted by numerous enterprise customers

Career Progression

Prior to joining PagerDuty, Dan held various product management roles at Salesforce, where he rose through the ranks from Senior Product Manager to Vice President of Product Management. During his tenure, he played a pivotal role in the development and successful launch of several mission-critical Salesforce products, including the company's Service Cloud and Lightning Platform.

Earlier in his career, Dan co-founded and served as Chief Product Officer at Taptera, a mobile application development startup that was acquired by Showpad in 2013. He also gained valuable experience as a Product Manager at Genentech, where he helped drive the adoption of cutting-edge digital tools and technologies within the pharmaceutical industry.

Academic Background

Dan holds a Bachelor of Science degree in Computer Science from the University of California, Berkeley, where he graduated with high honors.

Areas of Expertise

• Incident management and response

• Product strategy and roadmap development

• Agile software development and delivery

• Data-driven decision making and analytics

• Cross-functional team leadership and collaboration

Professional Impact

Throughout his career, Dan has demonstrated a passion for driving innovation and delivering exceptional customer experiences. His contributions have earned him recognition as a thought leader in the field of incident management, and he is a frequent speaker at industry conferences and events.

Conclusion

With his extensive experience in product management, incident response, and technology leadership, Dan is well-positioned to continue driving the growth and evolution of PagerDuty's Incident Management platform. Leveraging his deep domain expertise and strategic vision, he is committed to helping organizations navigate the complexities of modern IT operations and build resilient, responsive systems that can withstand and recover from disruptions.