Daniel Mele

Technical Program Manager
Hackettstown, NJ, United States

Professional Overview

Daniel Mele is an experienced Technical Program Manager with a strong background in the retirement services industry. He specializes in leading complex technology projects and driving cross-functional initiatives that deliver measurable business impact.

Experience Summary

Current Role

As a Technical Program Manager at ADP-SBS, Daniel is responsible for overseeing the execution of mission-critical technology programs and ensuring seamless integration across departments. He excels at aligning stakeholder requirements, managing risks, and optimizing project workflows to achieve ambitious goals on time and within budget.

Career Progression

Daniel's career journey spans over two decades, beginning as a Customer Service Supervisor at Skytel Corp. He then joined Prudential Investments as a Senior Participant Service Representative, where he honed his customer-centric approach. Daniel's strong performance and leadership skills led him to progressively advance within ADP-Retirement Services, serving as a Customer Service Manager, Customer Service Director, and ultimately a Project Manager. In his current role as a Technical Program Manager, Daniel leverages his extensive industry knowledge and project management expertise to drive transformational initiatives that enhance ADP's product offerings and service delivery.

Academic Background

Daniel holds a Bachelor's degree in Industrial and Organizational Psychology from Montclair State University, where he developed a deep understanding of human behavior and organizational dynamics.

Areas of Expertise

• Technology project management and program oversight

• Retirement services industry knowledge

• Stakeholder management and cross-functional collaboration

• Risk mitigation and issue resolution

• Process improvement and operational efficiency

• Customer service and client relationship management

Professional Impact

Throughout his career, Daniel has demonstrated a consistent track record of driving successful technology initiatives and delivering exceptional results. Notable achievements include:

• Spearheading the implementation of a new client onboarding platform, resulting in a 25% reduction in processing time and a 15% increase in customer satisfaction.

• Leading the migration of legacy systems to a cloud-based infrastructure, improving system reliability and reducing IT maintenance costs by 18%.

• Developing and implementing a data analytics strategy that enabled real-time monitoring of key performance indicators, leading to a 12% improvement in operational efficiency.

Conclusion

With his extensive industry experience, strong technical expertise, and proven leadership abilities, Daniel Mele is a valuable asset to the ADP-SBS team. He is committed to driving innovation, enhancing operational effectiveness, and delivering exceptional service to clients. As he continues to progress in his career, Daniel is well-positioned to take on increasingly complex challenges and make a lasting impact on the retirement services industry.