Daniela Linero Gamez

Chief Customer Officer

Professional Overview
Daniela Linero Gamez is a seasoned customer experience and operations leader with a proven track record of driving customer-centric strategies and scaling high-growth technology businesses. As the Chief Customer Officer at Ontop, she is responsible for shaping the company's customer success initiatives, improving overall customer satisfaction, and enhancing the customer journey.

Experience Summary

Current Role
As the Chief Customer Officer at Ontop, Daniela oversees all aspects of the customer experience, from onboarding and support to retention and advocacy. She is instrumental in aligning the organization's product roadmap and service offerings with evolving customer needs, ensuring Ontop maintains a competitive edge in the market. Under her leadership, Ontop has consistently achieved high customer satisfaction and loyalty scores, contributing to the company's strong growth trajectory.

Career Progression
Prior to her current role, Daniela served as the VP of Customer Happiness at Ontop, where she led the customer success and operations teams, driving process improvements and enhancing the overall customer experience. Before that, she was the Head of Operations & Customer Success, responsible for streamlining internal operations and implementing customer-centric strategies.

Daniela's entrepreneurial experience includes co-founding Licify, a PropTech startup, where she served as the Co-Founder and CEO, and later as the Co-Founder and COO. During her tenure, she played a pivotal role in scaling the business and expanding its customer base. Additionally, she has served on the board of Colombia Proptech, further demonstrating her industry expertise and commitment to advancing the PropTech ecosystem.

Academic Background
Daniela holds a bachelor's degree from Universidad de los Andes, where she also served as a teaching assistant, showcasing her academic excellence and passion for knowledge sharing.

Areas of Expertise

• Customer experience and success strategy

• Operations management and process optimization

• Scaling high-growth technology companies

• PropTech industry knowledge and trends

• Entrepreneurship and business development

• Cross-functional team leadership and collaboration

Professional Impact
Throughout her career, Daniela has consistently delivered measurable improvements in customer satisfaction, retention, and loyalty. At Ontop, she has implemented data-driven customer insights to enhance the product roadmap and service offerings, resulting in a significant increase in customer adoption and retention. Recognized as a thought leader in the customer experience domain, Daniela frequently shares her insights and best practices at industry events, contributing to the broader PropTech community.

Conclusion
Daniela Linero Gamez is a strategic and visionary customer experience leader with a proven ability to drive growth and operational excellence. Her deep understanding of customer needs, coupled with her entrepreneurial mindset and cross-functional expertise, position her as a valuable asset to Ontop as the company continues to expand its global presence and customer base.