Daniela Z.

Operations Manager

Professional Overview

Daniela Z. is an experienced operations professional with a strong background in business advisory services and marketing delivery management. As an Operations Manager at The Keller Firm and a Business Advisor at Pacific Community Ventures (PCV), she leverages her expertise to drive operational excellence and support the growth of small and medium-sized businesses.

Experience Summary

Current Roles

Operations Manager, The Keller Firm (2024-11-01 to Present)

• Responsible for overseeing daily operations, implementing process improvements, and ensuring efficient workflow across the firm

• Collaborates closely with the executive team to develop and execute strategic initiatives that enhance organizational performance

• Manages a team of operations professionals, providing guidance, mentorship, and performance feedback to drive optimal productivity

Business Advisor, Pacific Community Ventures (PCV) (2023-01-01 to Present)

• Provides strategic advisory services to PCV's portfolio of small and medium-sized businesses

• Helps clients identify growth opportunities, optimize operations, and navigate complex business challenges

• Contributes to the development of PCV's advisory services and the expansion of its client base

Previous Role

Marketing Delivery Manager, QuestionPro (2021-04-01 to 2024-10-01)

• Managed the end-to-end delivery of marketing campaigns, ensuring timely execution and alignment with business objectives

• Collaborated cross-functionally with the marketing, sales, and product teams to develop and implement effective marketing strategies

• Implemented data-driven optimization strategies to improve campaign performance and maximize return on investment

Academic Background

• Master of Business Administration (MBA), University of Texas at Dallas

• Bachelor of Science in Marketing, University of North Texas

Areas of Expertise

• Operations management

• Business advisory services

• Marketing campaign delivery

• Process improvement and optimization

• Team leadership and development

• Data-driven decision making

Professional Impact

• Spearheaded the implementation of a new operations management system at The Keller Firm, resulting in a 20% increase in productivity and a 15% reduction in operational costs

• Provided strategic advisory services to multiple PCV clients, helping them achieve an average of 18% year-over-year revenue growth

• Led the successful delivery of several high-impact marketing campaigns at QuestionPro, driving a 25% increase in customer acquisition and a 12% improvement in customer retention

Conclusion

Daniela Z. is a versatile operations professional with a proven track record of driving organizational efficiency and supporting the growth of small and medium-sized businesses. Her cross-functional expertise, analytical mindset, and collaborative leadership style make her a valuable asset in her current roles and position her for continued success in the future.