Danielle Coursey

Payments Senior Product Manager
Austin, Texas, United States

Professional Overview

Danielle Coursey is a seasoned payments and product management professional with extensive experience in the financial services and retail industries. As the Payments Senior Product Manager at Ford Credit, she is responsible for driving the strategic direction and development of the company's payment processing solutions, ensuring a seamless and secure payment experience for customers.

Experience Summary

Current Role

As the Payments Senior Product Manager at Ford Credit, Danielle is responsible for the end-to-end management of the company's payment processing systems. She leads cross-functional teams in identifying and implementing innovative payment solutions, streamlining operations, and enhancing the overall customer experience. Danielle has played a crucial role in driving the adoption of new payment technologies, resulting in a 20% increase in digital payments and a 15% reduction in processing costs.

Career Progression

Prior to her current role, Danielle held various product management and operations positions at prominent companies such as Homeward and H-E-B. At Homeward, she served as the Director of Product Management, where she spearheaded the development of the company's transaction experience platform, leading to a 30% increase in customer satisfaction. As a Digital Product Manager at H-E-B, she implemented a robust order management system, streamlining the eCommerce experience and driving a 25% increase in online sales.

Danielle's diverse background, ranging from regional operations management to product management, has enabled her to develop a comprehensive understanding of the payments ecosystem and the evolving needs of both businesses and customers.

Academic Background

Danielle holds a Bachelor of Science degree in Business Administration from the University of Texas at Austin, where she graduated with honors.

Areas of Expertise

• Payments and financial services product management

• Payment processing system implementation and optimization

• Cross-functional team leadership and collaboration

• Data-driven decision making and analytics

• Customer experience enhancement and journey mapping

• Agile project management and product development methodologies

Professional Impact

Danielle's strategic vision and innovative approach have made her a valuable asset in the payments industry. She has spearheaded the implementation of cutting-edge payment technologies, resulting in improved customer satisfaction, increased operational efficiency, and enhanced revenue streams for her employers. Danielle's thought leadership and industry contributions have been recognized through her involvement in industry events and publications.

Conclusion

With a proven track record of success in the payments and product management space, Danielle Coursey is poised to continue driving transformative change within the financial services industry. Her deep expertise, strong leadership skills, and customer-centric mindset make her an invaluable asset to any organization seeking to optimize its payment processing capabilities and enhance the overall customer experience.