Professional Overview
Daragh Mulcahy serves as the Chief Executive Officer (CEO) at SERCAA, a position he has held since February 2010, representing over 15 years of leadership within the organization. SERCAA specializes in planning and managing the transition of customer sales and support processes to the Zoho CRM Cloud, indicating a focused expertise in cloud-based CRM solutions and digital transformation in customer relationship management.
Daragh exhibits a demonstrated history in the computer software industry with strong competencies in enterprise software, sales, Customer Relationship Management (CRM), sales operations, and professional services delivery. His role centers on business development within these sectors, fostering growth through strategic application of CRM technologies and tailored professional services.
Company Context – SERCAA
SERCAA Business Applications operates primarily as a business consulting and IT service provider concentrating on the configuration, training, and support of Zoho CRM platforms. The company’s niche lies in enabling clients to migrate and optimize their CRM and customer support infrastructures via Zoho’s cloud ecosystem, reflecting a market position combining software expertise with customer-centric business consulting.
Career History
- CEO, SERCAA (Feb 2010 – Present): Leadership in company strategy, expansion, and service execution focusing on Zoho CRM transitions.
- Chief Operating Officer (COO), Saaspoint Ltd. (Mar 2005 – Feb 2010): Operational management in a software environment prior to SERCAA leadership.
- Managing Director, Marketing Support Solutions Ltd. (Jan 2000 – Jan 2005): Oversaw web-based customer service and support solutions, providing a foundation in customer engagement technologies.
Educational Background
Daragh Mulcahy holds formal education credentials from two institutions with studies completed in surveying and construction economics between 1978 and 1982:
- Trinity College Dublin: Surveying
- Technological University Dublin: Surveying and Construction Economics
This educational background, while technically oriented towards surveying and economics, suggests a longstanding analytical and structured approach to problem-solving and operations management.
Professional Skills and Strengths
- Enterprise Software: Proven capability in deploying and managing software systems designed for large-scale business environments.
- Sales and Business Development: Experienced in driving CRM-related sales strategies and establishing client relationships that facilitate business growth.
- Customer Relationship Management (CRM): Deep expertise in CRM systems, particularly within the Zoho ecosystem, including sales operations and customer support processes.
- Professional Services: Skilled in delivering consulting, training, and ongoing support services to enable optimized client adoption and use of enterprise software.
Industry and Network
Daragh maintains a LinkedIn following of 467 followers and 447 connections, reflecting a solid professional network primarily within Ireland. His interactions and endorsements highlight reliability and deep knowledge in CRM integration and software project delivery.
Notably, client recommendations emphasize his dedication to customized one-to-one CRM training and his responsiveness in going beyond expected input to ensure successful client outcomes.
Recent Activities and Interests
Daragh engages actively in the CRM and software community, exemplified by participation in local Zoho CRM user group meetups in Dublin, which indicates his commitment to ongoing knowledge-sharing and community building within his professional domain.
He has publicly addressed broader industry trends, such as the dramatic changes in the games media sector post-pandemic, underscoring his attention to market dynamics relevant to the digital and software services ecosystem.
Visual Identity: Daragh’s professional LinkedIn profile photo presents a professional image consistent with his executive role.
LinkedIn Profile: [https://www.linkedin.com/in/daragh-mulcahy-62157412/](https://www.linkedin.com/in/daragh-mulcahy-62157412/)
This comprehensive profile highlights Daragh Mulcahy as an experienced software industry executive, with a strategic leadership role focused on CRM cloud transitions, particularly leveraging Zoho technologies. His extended tenure as CEO underpins a strong capability in business development, customer success, and technology-driven operational leadership within the CRM sector.
