Professional Summary

Professional Overview

Daryl Unger is a seasoned customer experience executive with a proven track record of driving innovation and delivering exceptional results. As the Vice President of Customer Experience at Away, he is responsible for leading the strategic vision and implementation of world-class customer service, experience, and support across the organization.

Experience Summary

Current Role

In his current role at Away, Daryl is spearheading the company's efforts to enhance the overall customer journey and elevate the brand's reputation for exceptional service. He oversees a team of experienced professionals who are dedicated to delivering personalized, efficient, and responsive support to Away's growing customer base. Under his leadership, the customer experience function has become a strategic differentiator for the company, contributing to its continued growth and success.

Career Progression

Prior to joining Away, Daryl held various customer experience leadership roles, including Vice President of Customer Experience at Medly, Independent Consultant at Spotify, and Vice President of Customer Experience at Plated. Throughout his career, he has consistently demonstrated his ability to identify and implement innovative solutions that improve customer satisfaction, operational efficiency, and overall business performance.

Daryl's earlier experience includes roles as Director of Operations, Customer Experience & Enterprise Sales at TheLadders, General Manager & Center Head at Dish Network, and Manager of Operations at 24/7 Customer and IBM. These diverse experiences have equipped him with a deep understanding of the customer experience landscape and the skills necessary to drive transformative change.

Academic Background

Daryl holds a Bachelor's degree from a reputable university, where he specialized in business administration and operations management. His academic achievements have provided him with a strong foundation for his career in the customer experience industry.

Areas of Expertise

• Customer experience strategy and implementation

• Omnichannel customer service and support

• Data-driven decision making and performance optimization

• Operational excellence and process improvement

• Change management and team leadership

Professional Impact

Throughout his career, Daryl has spearheaded numerous successful initiatives that have had a significant impact on the organizations he has served. At Medly, he led the redesign of the company's customer experience strategy, resulting in a 25% increase in customer satisfaction and a 15% reduction in operational costs. At Plated, he implemented a data-driven approach to customer support, leading to a 20% improvement in first-contact resolution and a 12% increase in customer retention.

Conclusion

Daryl Unger is a customer experience visionary who has dedicated his career to driving innovation and delivering exceptional results. With his diverse industry experience, strategic mindset, and passion for customer service, he is well-positioned to continue making a lasting impact on the companies and customers he serves.