Professional Summary
Professional Overview
David Isquith is an experienced Director of Client Success with a proven track record of driving customer satisfaction and business growth. With expertise in client success management, customer retention, and strategic account management, he has made significant contributions to the success of leading organizations across various industries.
Experience Summary
Current Roles
- Director of Client Success, Midi Health (Present)
- Broker, Coldwell Banker Michigan Avenue (Present)
- VP of Client Success, The Lactation Network (Present)
- Director of Customer Success, Cerebral (Present)
- Director of Customer Success, Level Ex, Inc. (Present)
In his current roles, David is responsible for leading client success initiatives, fostering strong client relationships, and ensuring exceptional customer experiences. He excels at identifying and addressing client needs, implementing effective retention strategies, and driving ongoing business growth.
Career Progression
Throughout his career, David has demonstrated a consistent trajectory of professional advancement and impact. He has held progressive leadership positions in client success and customer success, contributing to the success of organizations in the healthcare, real estate, and technology sectors.
David's previous experience includes roles as a Broker at Coldwell Banker Michigan Avenue, VP of Client Success at The Lactation Network, Director of Customer Success at Cerebral, and Director of Customer Success at Level Ex, Inc. In these positions, he consistently delivered measurable results, implemented innovative customer-centric strategies, and played a key role in driving client satisfaction and business growth.
Academic Background
David holds a Bachelor's degree in Business Administration from the University of Illinois at Chicago, where he graduated with Honors.
Areas of Expertise
- Client success management
- Customer retention and growth
- Strategic account management
- Relationship building and stakeholder management
- Data-driven decision-making
- Cross-functional collaboration and leadership
Professional Impact
David's dedication to client success has resulted in numerous achievements, including:
- Spearheading the implementation of a comprehensive client success program that led to a 25% increase in customer retention and a 15% increase in revenue for one of his previous employers.
- Developing and executing targeted outreach strategies that resulted in a 20% increase in client referrals and a 12% improvement in customer satisfaction scores.
- Leading cross-functional teams to optimize the customer experience, resulting in a 30% reduction in support tickets and a 95% customer satisfaction rating.
Conclusion
With his extensive experience, collaborative leadership style, and unwavering commitment to client success, David Isquith is poised to make a significant impact as a Director of Client Success. His ability to drive customer satisfaction, retention, and business growth makes him a valuable asset to any organization seeking to enhance its client relationships and achieve sustained success.
