Professional Summary
Professional Overview
David Santoro is an accomplished transportation executive with over 20 years of experience in the industry. As the Deputy General Manager/Chief Executive Officer at the San Mateo County Transit District, he is responsible for leading the strategic direction and day-to-day operations of the organization, ensuring the efficient and reliable delivery of public transit services to the community.
Experience Summary
Current Role
In his current position, David oversees the planning, development, and implementation of transportation initiatives that prioritize customer satisfaction, operational excellence, and sustainable practices. He collaborates closely with stakeholders, including local government officials, community organizations, and transit users, to identify and address their evolving needs. Under his leadership, the San Mateo County Transit District has consistently maintained high service quality, achieved key performance targets, and demonstrated a commitment to innovation and continuous improvement.
Career Progression
Prior to his current role, David held various leadership positions within the transportation industry, including Acting Chief Operating Officer for Caltrain and Chief of Staff for Caltrain at the San Mateo County Transit District. He also gained valuable experience working for New York City Transit, where he served as the Executive Vice President of Strategy & Customer Environment (Acting) and the Chief Officer Stations Environment & Operations. Throughout his career, David has demonstrated a track record of successful project management, strategic planning, and operational optimization, contributing to the overall efficiency and effectiveness of the transit systems he has been a part of.
Academic Background
David holds a Bachelor of Science degree in Transportation and Logistics Management from the University of California, Berkeley, where he graduated with honors.
Areas of Expertise
David's areas of expertise include:
- Public transit operations management
- Strategic planning and organizational development
- Customer service and experience optimization
- Sustainability and environmental initiatives
- Stakeholder engagement and collaboration
- Change management and continuous improvement
Professional Impact
Under David's leadership, the San Mateo County Transit District has achieved notable accomplishments, including:
- Implementing innovative technology solutions to enhance passenger experience and operational efficiency
- Spearheading initiatives to improve the accessibility and reliability of public transit services
- Collaborating with local and regional partners to secure funding for infrastructure upgrades and service expansion
- Fostering a culture of continuous improvement and employee engagement within the organization
Conclusion
With his extensive experience, strategic vision, and commitment to excellence, David Santoro is well-positioned to lead the San Mateo County Transit District in its mission to provide reliable, sustainable, and customer-focused public transportation services to the community.
