Dawn Bunch
Infusion Financial Counselor
Phoenix, Arizona, United States
Professional Overview
Dawn Bunch is a seasoned healthcare professional with extensive experience in patient registration, scheduling, and financial counseling. Leveraging her expertise in medical billing and insurance navigation, she excels at guiding patients through complex financial processes and ensuring they receive the support they need.
Experience Summary
Current Roles
_Pre-Boarding Coordinator, HonorHealth (2023-09-01 to Present)_
- Streamlines the pre-boarding process for new patients, ensuring a seamless experience from initial contact to the first appointment
- Collaborates with clinical teams to gather necessary information and facilitate efficient patient onboarding
- Serves as a key point of contact for patients, addressing their questions and concerns with empathy and professionalism
_Registration/Scheduler, HonorHealth Cardiac Rehab (2018-05-01 to Present)_
- Responsible for the timely and accurate scheduling of cardiac rehabilitation appointments
- Ensures patient records are properly maintained and up-to-date, contributing to the continuity of care
_Infusion Financial Counselor, HonorHealth (2018-05-01 to Present)_
- Provides detailed financial counseling to patients receiving infusion therapy, guiding them through insurance coverage and payment options
- Collaborates with insurance providers to secure the best possible coverage and minimize out-of-pocket expenses for patients
- Develops and implements strategies to improve financial literacy and patient satisfaction
Career Progression
Prior to her current roles, Dawn served as a Front Office Administrator/Billing and Accounts Receivable Specialist at The Pogue Center from 2014 to 2018, where she honed her skills in medical billing, coding, and insurance claims management.
Academic Background
Dawn holds a Bachelor of Science degree in Healthcare Administration from Arizona State University, where she graduated with distinction.
Areas of Expertise
- Medical billing and coding
- Insurance claims processing and reimbursement
- Patient financial counseling and education
- Healthcare administration and operations
- Effective communication and customer service
Professional Impact
Throughout her career, Dawn has demonstrated a commitment to improving the patient experience and ensuring timely and accurate financial support. Her contributions have resulted in increased patient satisfaction, reduced financial burdens, and improved overall operational efficiency within the healthcare organizations she has served.
Conclusion
With a proven track record of success in patient registration, scheduling, and financial counseling, Dawn Bunch is a valuable asset to the healthcare industry. Her dedication to providing exceptional customer service and her ability to navigate complex financial processes make her a highly sought-after professional in the field.
