Dawn Griffen

Director, Patient Financial Services

Professional Overview
Dawn Griffen is an experienced healthcare finance professional serving as the Director of Patient Financial Services at BRISTOW ENDEAVOR HEALTHCARE LLC. With a proven track record in managing complex patient financial operations, Dawn leverages her deep industry expertise to drive revenue cycle optimization and enhance the overall patient experience.

Experience Summary

Current Role
As the Director of Patient Financial Services at BRISTOW ENDEAVOR HEALTHCARE LLC, Dawn is responsible for leading a team of financial professionals in providing comprehensive patient billing, collections, and customer service solutions. In this role, she has implemented streamlined processes and data-driven strategies that have resulted in increased patient satisfaction, improved cash flow, and reduced bad debt. Dawn's strong financial acumen and collaborative leadership style have enabled her to drive meaningful and sustainable improvements across the organization.

Career Progression
With over a decade of experience in the healthcare industry, Dawn has steadily advanced her career, honing her skills in various patient financial management roles. Prior to her current position, she served as the Senior Patient Accounts Manager at RIVERSIDE MEDICAL CENTER, where she played a pivotal role in enhancing the organization's revenue cycle management and patient financial services.

Academic Background
Dawn holds a Bachelor of Science in Accounting from the University of Oklahoma, where she graduated with distinction. She is also a Certified Healthcare Financial Professional (CHFP), demonstrating her ongoing commitment to professional development and staying abreast of industry best practices.

Areas of Expertise

• Patient financial services management

• Revenue cycle optimization

• Billing and collections processes

• Healthcare financial reporting and analysis

• Team leadership and collaboration

• Compliance and regulatory adherence

Professional Impact
During her tenure at BRISTOW ENDEAVOR HEALTHCARE LLC, Dawn has spearheaded several initiatives that have had a tangible impact on the organization's financial performance and patient satisfaction. Notable achievements include:

• Implementing a new patient financial services platform that improved billing accuracy and reduced the average time-to-payment by 20%

• Developing and leading a cross-functional team that reduced the organization's bad debt by 15% over a 12-month period

• Streamlining the patient registration and payment processes, resulting in a 30% increase in patient satisfaction scores

Conclusion
With her extensive experience, financial acumen, and strategic leadership, Dawn Griffen is poised to continue driving operational excellence and innovation within the patient financial services domain. Her unwavering commitment to improving the patient experience and enhancing the organization's financial health makes her a valuable asset to BRISTOW ENDEAVOR HEALTHCARE LLC.