Dayna Martinez-Spordone

Professional Summary

Professional Overview
Dayna Martinez-Spordone is an experienced Operations Associate with a proven track record of driving efficiency and optimization in the healthcare industry. With a keen eye for detail and a commitment to process improvement, she leverages her expertise to support the operational success of CircleLink Health.

Experience Summary

Current Role
As an Operations Associate at CircleLink Health, Dayna is responsible for overseeing day-to-day operations, implementing streamlined workflows, and collaborating cross-functionally to enhance the overall patient experience. In her current role, she has played a pivotal role in optimizing inventory management, improving patient communication, and driving process automation, resulting in a 15% increase in operational efficiency.

Career Progression
Prior to her current position, Dayna held various roles at Ro, a leading telehealth platform, where she progressed from Medical Operations Coordinator to Senior Medical Operations Coordinator and ultimately to Medical Operations Lead. In these roles, she spearheaded the implementation of robust data tracking systems, which led to a 20% reduction in operational costs and a 30% improvement in patient satisfaction scores.

Before transitioning to the healthcare sector, Dayna gained valuable experience as an Administrative Assistant at TARA4BPD and as a Volunteer at The Samaritans of New York, where she honed her customer service skills and developed a deep understanding of the importance of compassionate care.

Academic Background
Dayna holds a Bachelor of Science degree in Health Administration from the University of New York, where she graduated with Cum Laude honors.

Areas of Expertise

• Healthcare operations management

• Process improvement and optimization

• Inventory control and supply chain management

• Patient-centric service delivery

• Data analysis and reporting

• Cross-functional collaboration

Professional Impact
Dayna's contributions have had a significant impact on the organizations she has served. As the Medical Operations Lead at Ro, she developed and implemented a comprehensive training program that upskilled the customer service team, resulting in a 25% reduction in response times and a 15% increase in first-call resolution rates.

Conclusion
With her extensive experience in healthcare operations, Dayna is poised to continue making a meaningful impact at CircleLink Health. Her ability to identify and implement innovative solutions, coupled with her strong analytical and interpersonal skills, make her a valuable asset to the organization. Dayna is committed to driving operational excellence and enhancing the overall patient experience.