Deadrick Doggett
ITS Manager - Customer Services
Professional Overview
Deadrick Doggett is an experienced IT leadership professional with a strong background in customer service operations, technical support, and service desk management. As the ITS Manager - Customer Services for Shelby County Government, he oversees the delivery of IT services and technical support to internal stakeholders, ensuring high levels of user satisfaction and system uptime.
Experience Summary
Current Role
In his current role as ITS Manager - Customer Services at Shelby County Government, Deadrick is responsible for managing the IT service desk, overseeing the implementation of IT policies and procedures, and driving continuous improvements to enhance the overall customer experience. He has played a pivotal role in streamlining service desk operations, implementing new ticketing and automation systems, and fostering a culture of proactive issue resolution.
Career Progression
Prior to his current position, Deadrick held progressive IT management roles, including Manager, IT Service Desk at thyssenkrupp Elevator, Support Desk Manager at B. Riley Financial, and Sr. Security Administrator - Team Lead at Express Scripts. Throughout his career, he has demonstrated a strong ability to lead cross-functional teams, optimize service delivery, and drive technology initiatives that support organizational objectives.
Academic Background
Deadrick holds a Bachelor's degree in Computer Information Systems, leveraging his educational background to stay current with industry trends and best practices in IT service management.
Areas of Expertise
- IT service desk operations and customer support
- Service-level agreement (SLA) management and reporting
- IT infrastructure and systems administration
- Project management and process improvement
- Team leadership and talent development
Professional Impact
Deadrick's expertise in IT service delivery has enabled him to drive significant improvements in customer satisfaction and operational efficiency. He has led the implementation of new ticketing and knowledge management systems, resulting in reduced response times and increased first-call resolution rates. Additionally, he has played a key role in the development and deployment of self-service tools, empowering end-users to resolve common issues independently.
Conclusion
With over 20 years of experience in the IT industry, Deadrick Doggett has established himself as a reliable and results-oriented IT leader. His commitment to delivering exceptional customer service, coupled with his technical expertise and management acumen, makes him a valuable asset to the Shelby County Government. Deadrick continues to focus on driving innovation, fostering a collaborative work environment, and aligning IT initiatives with the organization's strategic objectives.
