Professional Summary
Professional Overview
Dean Coleman is a seasoned executive with extensive experience in the technology industry. As the Chief Executive Officer of Sunrise Software, he leverages his expertise in service delivery, project management, and service desk operations to drive strategic growth and operational excellence.
Experience Summary
Current Role
As the Chief Executive Officer of Sunrise Software, Dean is responsible for spearheading the company's overall vision, strategy, and operations. He is focused on enhancing the organization's service offerings, driving innovation, and fostering a customer-centric culture. Under his leadership, Sunrise Software has achieved significant milestones, including the launch of new product lines and the expansion of its client portfolio.
Career Progression
Prior to his current role, Dean served as the Head of Service Delivery at Sunrise Software, where he was instrumental in optimizing the company's service delivery processes and improving customer satisfaction. He also held various leadership positions at UKN Group, including Head of Service Support and Director of Service Delivery, where he demonstrated his ability to enhance service operations and drive organizational growth.
Earlier in his career, Dean gained valuable experience as an IT Service Management Consultant at Ten Acre Consulting and as an SDI Associate at The Service Desk Institute (SDI), where he leveraged his expertise to support clients in improving their service desk operations and aligning with industry best practices.
Academic Background
Dean holds a degree in Computer Science from a leading university in the United Kingdom, where he graduated with distinction.
Areas of Expertise
- Service delivery and operations management
- IT service management (ITSM) and ITIL frameworks
- Project management and service desk optimization
- Strategic planning and business transformation
- Leadership and team development
Professional Impact
Under Dean's leadership, Sunrise Software has consistently exceeded its revenue and customer satisfaction targets. He has spearheaded the development of innovative service offerings, which have helped the company solidify its position as a market leader in the technology industry. Dean's ability to foster a collaborative and customer-centric culture has been instrumental in driving the organization's success.
Conclusion
With his extensive industry experience, strategic vision, and proven track record of driving operational excellence, Dean Coleman is well-positioned to guide Sunrise Software through its next phase of growth and continue to deliver exceptional value to its clients.
