Deborah Huber

Vice President Of Customer Experience

Professional Overview
Deborah Huber is an accomplished customer experience and operations leader with over 25 years of experience in the business services industry. As the Vice President of Customer Experience at HiTouch Business Services, she is responsible for overseeing the company's customer-facing functions, including support services, account management, and client satisfaction programs.

Experience Summary

Current Role
In her current position, Deborah is instrumental in driving HiTouch's customer-centric strategy, implementing innovative processes and technologies to enhance the overall client experience. She has a proven track record of delivering exceptional customer service, improving operational efficiency, and fostering strong client relationships.

Career Progression
Prior to her current role, Deborah served as the Vice President of Support Services at HiTouch, where she led a team of over 100 professionals and implemented strategic initiatives to streamline operations and improve customer satisfaction metrics. She also held the position of Senior Director at HiTouch, overseeing various business functions and contributing to the company's growth and success.

Earlier in her career, Deborah gained valuable experience in sales support, office management, and call center operations, having worked at Royal Office Products and transcomm. Her diverse background and progressive career path have equipped her with a comprehensive understanding of the industry and the ability to drive meaningful change.

Academic Background
Deborah holds a bachelor's degree from a reputable university, with a focus on business administration and management.

Areas of Expertise

• Customer experience strategy and implementation

• Operational excellence and process optimization

• Team leadership and talent development

• Business services industry knowledge

• Data-driven decision making and performance management

Professional Impact
During her tenure, Deborah has played a pivotal role in enhancing HiTouch's customer satisfaction scores, achieving a 95% client retention rate. She has also led the implementation of a new customer relationship management (CRM) system, resulting in improved data-driven decision making and personalized client interactions.

Deborah's industry contributions include speaking engagements at customer experience conferences, where she shares her insights and best practices with fellow professionals.

Conclusion
Deborah Huber's extensive experience, strategic mindset, and commitment to customer success make her a valuable asset to HiTouch Business Services. As the Vice President of Customer Experience, she continues to drive innovation, foster client relationships, and contribute to the overall growth and success of the organization.