Deborah Piggott
Director, Patient Financial Services
Professional Overview
Deborah Piggott is an experienced healthcare financial leader with a proven track record of driving revenue cycle optimization and enhancing patient financial services. As the Director of Patient Financial Services at Spectrum Health Lakeland, she leverages her expertise in revenue cycle management, patient account resolution, and financial counseling to deliver exceptional outcomes for her organization and the patients it serves.
Experience Summary
Current Role
As the Director of Patient Financial Services at Spectrum Health Lakeland, Deborah oversees all aspects of the patient financial services department, including billing, collections, and financial assistance programs. She is responsible for implementing strategies to improve financial performance, reduce bad debt, and enhance the overall patient financial experience. Under her leadership, the department has achieved significant reductions in account receivables and improved patient satisfaction scores.
Career Progression
Deborah began her healthcare career as a Revenue Cycle Manager at Lakeland Health, where she spent nearly two decades honing her skills in revenue cycle management, patient financial counseling, and process improvement. During her tenure, she spearheaded initiatives that resulted in improved cash collections, reduced denials, and increased patient financial assistance program utilization. Her successful track record and deep understanding of the revenue cycle landscape led to her promotion to the Director of Patient Financial Services role at Spectrum Health Lakeland in 2019.
Academic Background
Deborah holds a Bachelor of Science degree in Business Administration from Western Michigan University, with a concentration in Accounting. She is a Certified Healthcare Financial Professional (CHFP) and an active member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Financial counseling and assistance
- Process improvement and optimization
- Data analysis and reporting
- Team leadership and strategic planning
Professional Impact
As the Director of Patient Financial Services, Deborah has led the implementation of several innovative initiatives that have had a significant impact on Spectrum Health Lakeland's financial performance and patient experience. She spearheaded the deployment of a comprehensive financial assistance program, resulting in a 20% increase in patient eligibility and a 15% reduction in bad debt. Additionally, Deborah has overseen the streamlining of the patient billing and collections processes, leading to a 12% improvement in days in accounts receivable.
Conclusion
Deborah Piggott is a seasoned healthcare financial leader with a proven track record of driving revenue cycle optimization and enhancing patient financial services. In her current role as the Director of Patient Financial Services at Spectrum Health Lakeland, she continues to make a meaningful impact on the organization's financial performance and the overall patient experience.
