Deborah Piggott, Director Patient Financial Services
Professional Overview
Deborah Piggott is an experienced healthcare finance professional with a strong track record in revenue cycle management. As the Director of Patient Financial Services at Spectrum Health Lakeland, she oversees the strategic direction and operational efficiency of the organization's patient billing and collections functions.
Experience Summary
Current Role
In her current role as Director of Patient Financial Services at Spectrum Health Lakeland, Deborah is responsible for managing a team of financial specialists and leading initiatives to improve patient satisfaction, optimize reimbursement, and enhance the overall financial performance of the organization. Under her leadership, the patient financial services department has consistently met or exceeded key performance metrics, contributing to the organization's overall financial stability and growth.
Career Progression
Prior to her current role, Deborah served as the Revenue Cycle Manager at Lakeland Health for nearly two decades. In this position, she played a pivotal role in streamlining revenue cycle processes, implementing technology solutions, and training staff to enhance the organization's revenue capture and denial management capabilities. Her efforts during this time helped Lakeland Health achieve significant improvements in cash flow, bad debt reduction, and overall financial performance.
Academic Background
Deborah holds a Bachelor's degree in Accounting from the University of Michigan, where she graduated with honors. She is a certified healthcare financial professional (CHFP) and regularly participates in industry-specific training and professional development programs to stay abreast of the latest trends and best practices in healthcare finance.
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Billing and collections optimization
- Healthcare data analytics and reporting
- Process improvement and change management
- Team leadership and staff development
Professional Impact
Under Deborah's leadership, the patient financial services department at Spectrum Health Lakeland has consistently achieved industry-leading metrics, including a 97% clean claims rate, a 90-day cash collection ratio of 93%, and a bad debt rate of just 2.5%. Her strategic initiatives have also contributed to the organization's overall financial stability and position as a leading healthcare provider in the region.
Conclusion
With over 20 years of experience in the healthcare finance industry, Deborah Piggott has demonstrated a proven ability to drive operational excellence, enhance financial performance, and improve the patient experience. As the Director of Patient Financial Services at Spectrum Health Lakeland, she continues to play a key role in the organization's ongoing success and is committed to driving innovation and delivering exceptional value to the communities it serves.
