Debra Layman

Chief Operating Officer
McKinney, Texas, United States

Professional Overview

Debra Layman is an accomplished healthcare operations executive with extensive experience in clinical account management, condition management, and regional operations. As the Chief Operating Officer at Health Services of North Texas, she leverages her strategic leadership and operational expertise to drive organizational efficiency, process optimization, and quality improvement initiatives.

Experience Summary

Current Role

Chief Operating Officer, Health Services of North Texas (2016 - Present)

• Responsible for the overall operational management and strategic direction of the organization

• Oversees the implementation of streamlined workflows, performance management systems, and data-driven decision-making processes

• Spearheads the integration of innovative technologies and digital solutions to enhance patient experience and operational excellence

• Collaborates with the executive team to develop and execute the company's growth strategy, ensuring alignment with the organization's mission and values

Career Progression

Division Vice President, Texas Clinical Operations, Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas (2012 - 2016)

• Directed the clinical operations and condition management programs for the Texas region, leading a team of over 100 professionals

• Implemented data-driven strategies to improve patient outcomes and optimize healthcare resource utilization

• Served as a key liaison between clinical and administrative functions, fostering cross-functional collaboration

Director, Clinical Account Support, SW Region Condition Management & TX Operations Reporting, Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas (2009 - 2012)

• Oversaw the clinical account support and condition management programs for the Southwest region, ensuring effective service delivery and compliance

• Developed and implemented innovative reporting solutions to enhance operational visibility and data-driven decision-making

Vice President of New Business Integration/Operations, Medical Edge Health Care Group, Inc (2000 - 2008)

• Spearheaded the successful integration of newly acquired healthcare organizations, ensuring seamless operations and client satisfaction

• Optimized operational processes and systems to drive efficiency, cost savings, and improved patient outcomes

Academic Background

• Bachelor of Science in Business Administration, University of Texas at Arlington

Areas of Expertise

• Healthcare operations management

• Clinical program design and implementation

• Data analytics and performance optimization

• Strategic planning and change management

• Cross-functional collaboration and stakeholder engagement

Professional Impact

• Recognized for her ability to lead complex organizational transformations and drive operational excellence

• Instrumental in the successful integration of newly acquired healthcare entities, ensuring seamless continuity of care and client satisfaction

• Proven track record of implementing data-driven strategies to improve patient outcomes and optimize healthcare resource utilization

Conclusion

With her extensive experience in healthcare operations, strategic leadership, and a deep commitment to organizational excellence, Debra Layman is well-positioned to continue driving the success and growth of Health Services of North Texas. Her versatile skill set and proven track record make her a valuable asset in the dynamic and ever-evolving healthcare industry.