Deepak Tiwari
Professional Overview
Deepak Tiwari is an experienced IT procurement and customer support professional with a demonstrated history of working in the information technology and services industry. He possesses a diverse skill set spanning procurement management, IT support, and technical expertise, with a focus on delivering high-quality solutions and enhancing operational efficiency.
Experience Summary
Current Role
Deepak currently serves as an IT Procurement Manager at Reliance Commercial Finance Limited, where he is responsible for managing the procurement of IT infrastructure, software, and services to support the company's business operations. In this role, he leverages his strong negotiation skills and market knowledge to secure cost-effective and reliable solutions, ensuring the timely delivery of critical IT assets.
Career Progression
Prior to his current role, Deepak worked as an Information Technology Procurement Manager at Swan Solutions & Services Pvt Ltd. and as an Assistant Manager - IT Procurement at CMS IT Services. He also has experience as a Senior Customer Support Engineer and a Customer Support Engineer, where he demonstrated his ability to diagnose and resolve complex technical issues, providing exceptional customer service.
Academic Background
Deepak holds a Bachelor's degree in Computer Science, equipping him with a solid foundation in information technology and enabling him to understand the technical aspects of the products and services he procures and supports.
Areas of Expertise
- IT Procurement and Vendor Management
- IT Infrastructure and Software Sourcing
- Contract Negotiation and Supplier Relationship Management
- Technical Support and Customer Service
- Problem-Solving and Troubleshooting
Professional Impact
During his tenure at Swan Solutions & Services Pvt Ltd., Deepak played a key role in streamlining the IT procurement process, resulting in a 15% reduction in overall procurement costs. At CMS IT Services, he implemented a comprehensive vendor evaluation framework that improved the quality of IT services and reduced the incidence of service disruptions by 20%.
Conclusion
With his extensive experience in IT procurement, technical support, and customer service, Deepak Tiwari is a versatile and valuable asset to any organization. His ability to bridge the gap between business requirements and technical solutions, coupled with his strong negotiation skills and customer-centric approach, make him well-positioned to contribute to the success of Reliance Commercial Finance Limited and drive continuous improvements in the company's IT operations.
