Professional Overview
Deepak Verma is a seasoned Operations Manager with a strong background in quality assurance and customer service, currently based in Gurugram, HR, India. His key expertise areas include strategic management, quality assurance, and operations management, with a focus on the IT and outsourcing industries.
Experience Summary
Current Role
Deepak Verma is currently working as an Operations Manager at Accenture in India, a position he has held since February 2018. In this role, he is responsible for managing day-to-day operations, driving process improvements, and ensuring high-quality service delivery. Although specific achievements are not provided, his tenure in this role underscores his capability to manage complex operations and contribute to the growth of a global consulting firm.
Career Progression
Deepak's career progression is marked by notable roles in quality assurance and operations management. Prior to his current position, he worked at Teleperformance as Deputy Manager Quality Assurance and Assistant Quality Assurance Manager from 2015 to 2017. Before that, he was at IGT Solutions, where he progressed from a Customer Service Representative to a Senior Quality Analyst between 2011 and 2015. This trajectory demonstrates his growth and expertise in quality assurance and operations.
Academic Background
Deepak Verma has pursued higher education, including an Advanced Strategic Management Program in Strategic Management from the Indian Institute of Management, Kozhikode, which he is expected to complete by 2024. He also holds a Bachelor of Arts (B.A.) in Business/Commerce, General from The Air Force School (TAFS), Subroto Park, which he completed between 2002 and 2006.
Areas of Expertise
Deepak's areas of expertise include strategic management, quality assurance, operations management, and customer service. His technical competencies and leadership capabilities are highlighted through his progression to senior roles in operations and quality assurance.
Professional Impact
Although specific details on notable projects or initiatives are not provided, Deepak's contributions to his current and previous organizations are underscored by his longevity and growth within these companies. His ability to manage operations and ensure quality service delivery has likely had a positive impact on the companies he has worked for.
Conclusion
Deepak Verma's professional trajectory is characterized by steady growth and a deepening expertise in operations management and quality assurance. Currently focused on his role as an Operations Manager at Accenture, he brings value through his strategic management skills, industry-specific knowledge, and ability to drive process improvements. His ongoing pursuit of higher education in strategic management further enhances his capabilities, positioning him for continued success in his field.
