Professional Overview

Deepali Raina is a seasoned professional currently serving as a Customer Success Manager, Enterprise Accounts- APAC at Cisco, leveraging her expertise in customer success, SaaS, and cloud computing to drive business growth in the APAC region. Her key expertise areas include customer success management, cloud computing, and software as a service, with a strong focus on the technology and software industry.

Experience Summary

Current Role

Deepali Raina is currently the Customer Success Manager, Enterprise Accounts- APAC at Cisco, a position she has held since July 2023. In this role, she is responsible for managing and driving customer success for enterprise accounts across the APAC region. Her key responsibilities include developing and executing customer success strategies, building and maintaining strong relationships with customers, and identifying and pursuing new business opportunities. Despite limited information on specific achievements, her current position underscores her capability to handle complex customer success challenges in a global context.

Career Progression

Deepali's career progression showcases a steady growth path from technical roles to customer-facing positions. Notable previous roles include Customer Success Specialist (SaaS) APAC Region at Cisco, Senior Customer Success Consultant - Oracle Cloud (IaaS and PaaS) at Oracle, and various technical and leadership positions at TIBCO and IGATE. Her career trajectory demonstrates a clear shift towards customer success and cloud computing, with a strong foundation in software engineering and technical leadership.

Academic Background

Deepali Raina holds a Bachelor of Engineering degree from Pune University, completed in 2009. While specific specializations are not detailed, her academic background in engineering has provided a solid foundation for her career in the technology and software industry.

Areas of Expertise

Deepali's areas of expertise include customer success management, SaaS, cloud computing (IaaS and PaaS), software engineering, and technical leadership. Her technical competencies span a range of technologies and platforms, and she possesses strong leadership and management capabilities, as evidenced by her progression to senior and management roles throughout her career.

Professional Impact

While specific projects, initiatives, or measurable achievements are not detailed, Deepali's roles and responsibilities across her career suggest significant contributions to customer success, revenue growth, and business expansion in the technology and software sector. Her current and past positions at major industry players like Cisco and Oracle underscore her ability to make an impact in global technology markets.

Conclusion

Deepali Raina's professional trajectory is marked by steady growth, a transition from technical to customer success roles, and a strong focus on the technology and software industry. Currently, she is focused on driving customer success in the APAC region for Cisco. With her unique blend of technical expertise, customer success acumen, and leadership capabilities, Deepali offers a compelling value proposition for organizations seeking to enhance their customer success strategies and expand their presence in the technology market.