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Deepthi Koka

Deepthi Koka - Service Delivery Lead



Professional Overview



Deepthi Koka is an accomplished IT professional with over 14 years of experience in service delivery, project management, and software engineering. She currently serves as a Service Delivery Lead at Smith+Nephew and as a Manager - Projects at Cognizant, where she leverages her extensive technical expertise and leadership skills to drive successful project outcomes and enhance operational efficiency.

Experience Summary



Current Roles



Service Delivery Lead, Smith+Nephew (2022-12-01 to Present)
  • Responsible for overseeing the delivery of complex IT projects and services to ensure seamless implementation and client satisfaction

  • Leads a team of cross-functional professionals, fostering collaboration and driving continuous process improvements

  • Collaborates closely with stakeholders to understand business requirements and develop tailored solutions that address their needs


Manager - Projects, Cognizant (2022-01-01 to Present)
  • Manages a portfolio of strategic projects, ensuring alignment with organizational objectives and timely delivery

  • Oversees project planning, resource allocation, and risk mitigation to optimize project performance

  • Mentors and develops a high-performing team, enabling them to deliver innovative solutions and exceed client expectations


Career Progression



Lead Engineer, HCL Technologies (2011-07-01 to Present)
  • Progressed from an Associate Consultant to a Lead Engineer, demonstrating a strong track record of technical expertise and leadership

  • Served as a Project Lead, leading cross-functional teams in the successful delivery of complex IT projects

  • Contributed to the development of cutting-edge software solutions and implemented process improvements that enhanced operational efficiency


Associate Consultant, Intelligroup (2010-04-01 to 2011-06-01)
  • Provided technical consulting and support to clients, leveraging strong problem-solving and communication skills

  • Participated in the design and development of software applications, gaining valuable experience in the IT services industry


Software Engineer, TekTraks Software Pvt Ltd (2008-12-01 to 2010-01-01)
  • Developed and maintained enterprise-level software applications, contributing to the company's growth and client satisfaction


Academic Background



Deepthi holds a Bachelor of Technology (B.Tech.) degree in Computer Science from Jawaharlal Nehru Technological University, Hyderabad.

Areas of Expertise



  • Service Delivery Management

  • Project and Program Management

  • Agile Methodologies

  • Software Engineering and Architecture

  • Client Relationship Management

  • Team Leadership and Mentoring

  • Process Improvement and Optimization


Professional Impact



  • Spearheaded the successful implementation of a mission-critical IT system that improved operational efficiency and customer experience for a leading healthcare organization

  • Led a cross-functional team in the development and deployment of a custom enterprise application that enhanced data analytics and decision-making capabilities for a global manufacturing client

  • Introduced Lean and Agile practices that resulted in a 20% reduction in project delivery timelines and a 15% increase in customer satisfaction


Conclusion



Deepthi Koka is an accomplished IT professional with a proven track record of excellence in service delivery, project management, and software engineering. Her strong technical expertise, leadership skills, and commitment to delivering innovative solutions have made her a valuable asset to the organizations she has served. Deepthi continues to drive positive impact in the industry and is poised for continued growth and success in her career.