Delicia Pollard
Product Support Professional with Diverse Industry Experience
Professional Overview
Delicia Pollard is an experienced Product Support professional with a demonstrated history of success in the financial services and customer service industries. She brings a unique blend of technical expertise, customer-centric focus, and strong problem-solving skills to her current role.
Experience Summary
Current Role
Product Support, Infovisa (2014 - Present)
- Provides comprehensive technical support and training to clients on the company's financial software platform
- Collaborates cross-functionally to identify and resolve complex software issues, ensuring seamless user experiences
- Contributes to the development of user documentation and knowledge base resources to enhance customer self-service capabilities
- Maintains a consistently high customer satisfaction rating through effective communication and a solutions-oriented approach
Career Progression
Assistant to President, Lake Norman Ducks (2011 - Present)
- Supports the organization's leadership team with administrative tasks, event planning, and stakeholder management
- Plays a pivotal role in enhancing the company's operational efficiency and client engagement initiatives
Client Service Representative, Wells Fargo Advisors (2012 - 2015)
- Delivered exceptional customer service to high-net-worth clients, addressing inquiries and resolving complex issues
- Demonstrated strong attention to detail and compliance expertise while processing financial transactions
Communication Associate, The Vanguard Group (1999 - 2002)
- Contributed to the development and distribution of financial education materials for clients
- Honed her communication and customer service skills in a fast-paced, client-facing environment
Academic Background
Delicia holds a Bachelor of Arts degree in Communication from the University of North Carolina at Charlotte, where she graduated with honors.
Areas of Expertise
- Technical product support and training
- Customer service and client relationship management
- Financial industry compliance and regulatory knowledge
- Administrative and executive support
- Effective communication and problem-solving skills
Professional Impact
Throughout her career, Delicia has consistently demonstrated her ability to deliver exceptional customer service, technical expertise, and administrative support. Her contributions have positively impacted her employers and their clients, earning her a reputation as a valuable, versatile, and reliable professional.
Conclusion
With her diverse industry experience, strong technical skills, and unwavering commitment to customer satisfaction, Delicia Pollard is poised to continue making a meaningful impact in her current and future roles. Her professional trajectory and adaptability position her as a valuable asset to any organization seeking a dedicated, solutions-oriented product support specialist.
