Professional Overview
Demika Hankins is a skilled operations manager with over 10 years of experience in the food service industry. She excels at driving operational efficiency, leading cross-functional teams, and delivering exceptional customer experiences.
Experience Summary
Current Role
As an Operations Manager at Sodexo, Demika is responsible for overseeing the day-to-day operations of multiple dining facilities, ensuring the delivery of high-quality food and service. In this role, she has implemented process improvements that have increased productivity by 15% and reduced operational costs by 8%. Demika's strong leadership and problem-solving skills have enabled her to effectively manage a team of 20 employees, fostering a positive work environment and driving team cohesion.
Career Progression
Prior to her current role, Demika served as a Shift Supervisor at Aramark, where she played a pivotal role in optimizing workflow and streamlining operations. Her exceptional customer service skills and ability to identify and address pain points contributed to a 12% increase in customer satisfaction scores during her tenure. Demika's career has been marked by a steady progression of increasing responsibilities and a demonstrated commitment to continuous improvement.
Academic Background
Demika holds a Bachelor's degree in Hospitality Management from the University of South Carolina, where she graduated cum laude. Her academic achievements, combined with her hands-on industry experience, have equipped her with a deep understanding of the food service sector and the ability to effectively lead and manage complex operations.
Areas of Expertise
- Operations management
- Process improvement and optimization
- Team leadership and development
- Customer service and client relations
- Budgeting and financial management
- Food service industry best practices
Professional Impact
Demika's accomplishments at Sodexo include implementing a new inventory management system that reduced food waste by 18% and streamlining the onboarding process for new hires, leading to a 25% decrease in employee turnover. She has also actively contributed to the company's sustainability initiatives, spearheading the introduction of eco-friendly packaging and reducing the carbon footprint of the dining facilities under her purview.
Conclusion
With her exceptional operational expertise, strong leadership skills, and proven track record of driving continuous improvement, Demika Hankins is poised to make a significant impact in her current role and continue to excel in the food service industry.
