Dennis Mulder - VP of Customer Success
Professional Overview
Dennis Mulder is an experienced IT and business strategy professional with a strong track record of driving customer success and organizational transformation. As the VP of Customer Success at Volumez, he is responsible for leading the company's global customer engagement efforts, ensuring client satisfaction, and enabling long-term business growth. Additionally, Dennis is a co-founder of WVE - Business Technology Strategy, where he provides strategic advisory services to help clients align their technology initiatives with broader business objectives.
Experience Summary
Current Role
As the VP of Customer Success at Volumez, Dennis is responsible for overseeing the company's global customer success operations. He leads a team of dedicated customer success managers, working closely with clients to understand their unique needs and challenges, and delivering tailored solutions to drive measurable business outcomes. Under Dennis' leadership, Volumez has achieved industry-leading customer retention and satisfaction rates, solidifying the company's reputation as a trusted partner.
Career Progression
In addition to his role at Volumez, Dennis is the founder of Full Circle IT NL, a boutique IT consulting firm specializing in enterprise architecture and digital transformation. He also serves as the Chapter Leader for the Chief Architect Forum Netherlands and the President of the Dutch Chapter of Iasa Global, where he actively contributes to the advancement of the IT architecture profession through knowledge sharing, community building, and thought leadership.
Academic Background
Dennis holds a Bachelor's degree in Computer Science from the University of Amsterdam, where he graduated with distinction. His academic focus on software engineering and systems architecture laid the foundation for his subsequent career in the IT industry.
Areas of Expertise
- Customer Success Management
- Enterprise Architecture
- Digital Transformation
- IT Strategy and Governance
- Business-IT Alignment
- Organizational Change Management
- Collaborative Leadership and Mentorship
Professional Impact
Throughout his career, Dennis has successfully led numerous large-scale IT transformation initiatives, helping organizations leverage technology to achieve their strategic objectives. He has been recognized as a thought leader in the field of enterprise architecture, regularly speaking at industry conferences and contributing to prominent publications. Under Dennis' guidance, the Dutch Chapter of Iasa Global has become a leading hub for IT architecture professionals, fostering knowledge sharing and professional development.
Conclusion
With his extensive experience in IT strategy, customer success, and organizational leadership, Dennis Mulder is a valuable asset to both Volumez and the broader IT industry. He is committed to driving innovation, enabling client success, and shaping the future of the enterprise architecture profession. As he continues to expand his influence and impact, Dennis remains focused on leveraging his expertise to help organizations unlock their full potential through strategic technology investments and effective customer engagement.
