Deran Dikibo
Sales Operations Manager
Professional Overview
Deran Dikibo is an experienced Sales Operations Manager with a proven track record of driving operational excellence and supporting revenue growth within the technology industry. With a diverse background spanning sales, analytics, and customer service, Deran brings a unique blend of technical and business acumen to his current role at ServiceNow.
Experience Summary
Current Role
As the Sales Operations Manager at ServiceNow, Deran is responsible for optimizing the company's sales processes, improving data-driven decision making, and enhancing the overall efficiency of the sales team. In this role, he has:
- Implemented new sales reporting dashboards that have increased visibility and data-driven insights, leading to a 15% improvement in sales quota attainment.
- Streamlined the lead management and opportunity tracking systems, resulting in a 20% reduction in sales cycle time.
- Spearheaded the rollout of a new CRM platform, driving user adoption and ensuring seamless integration with other business systems.
Career Progression
Prior to his current position, Deran held various roles that have honed his expertise in sales operations, customer analytics, and business strategy. As a Sales Operations Analyst at ServiceNow, he played a key role in optimizing sales territory planning and automating reporting processes. Earlier in his career, Deran served as a Channel Business Analyst at Proofpoint, where he leveraged data-driven insights to enhance partner engagement and support channel growth.
Academic Background
Deran holds a Bachelor of Science in Business Administration with a concentration in Marketing from the University of California, Berkeley. He has also completed several industry-specific certifications, including Certified Sales Operations Professional (CSOP) and Lean Six Sigma Green Belt.
Areas of Expertise
- Sales operations and process optimization
- Data analysis and business intelligence
- CRM system implementation and management
- Cross-functional collaboration and stakeholder management
- Strategic planning and project management
Professional Impact
Throughout his career, Deran has demonstrated a commitment to driving measurable improvements and delivering tangible business impact. His analytical expertise and operational prowess have contributed to significant achievements, such as:
- Increasing sales quota attainment by 15% through the implementation of data-driven reporting dashboards.
- Reducing sales cycle time by 20% through the optimization of lead management and opportunity tracking processes.
- Spearheading the successful rollout of a new CRM platform, driving user adoption and seamless integration with other business systems.
Conclusion
Deran Dikibo's diverse background, technical proficiency, and demonstrated track record of success make him a valuable asset to the ServiceNow team. As he continues to excel in his role as Sales Operations Manager, Deran is poised to drive further operational improvements and contribute to the company's ongoing growth and success.
