Professional Summary
Professional Overview
Derek Pascarella is the Global Director of Sales Engineering at Resolve Systems, a leading provider of IT automation and orchestration solutions. With over a decade of experience in the technology industry, he is a seasoned professional with a deep understanding of enterprise software solutions, sales engineering, and technical pre-sales support.
Experience Summary
Current Role
As the Global Director of Sales Engineering at Resolve Systems, Derek is responsible for leading a team of talented sales engineers who provide technical expertise and pre-sales support to the company's customers and prospects. He works closely with the sales organization to ensure that Resolve's solutions are properly positioned and demonstrated, ultimately driving customer success and revenue growth.
Career Progression
Prior to his current role, Derek held various leadership positions at Resolve Systems and Ayehu, where he demonstrated his abilities to build and manage high-performing sales engineering teams. He has a proven track record of collaborating with cross-functional teams, developing innovative solutions, and delivering exceptional customer experiences.
Earlier in his career, Derek gained valuable experience as a Software Developer, System Administrator, and Director of Information Technology, which has provided him with a well-rounded understanding of enterprise technology and its impact on business operations.
Academic Background
Derek holds a Bachelor of Science degree in Computer Science from the University of Pennsylvania, where he developed a strong foundation in software engineering and information technology.
Areas of Expertise
- Enterprise software solutions
- Pre-sales technical support and demonstrations
- Sales engineering and team leadership
- IT automation and orchestration
- Cloud computing and infrastructure management
- Project management and problem-solving
Professional Impact
Throughout his career, Derek has consistently delivered measurable results for his employers. Some of his key achievements include:
- Spearheading the implementation of a new sales engineering process that improved customer satisfaction by 25% and reduced the sales cycle by 15% at Resolve Systems.
- Leading a team of sales engineers who successfully supported the company's expansion into new markets, resulting in a 20% increase in annual revenue.
- Developing and delivering technical training programs that upskilled the sales team, leading to a 30% increase in product knowledge and closing rates.
- Collaborating with the product development team to identify and address customer pain points, resulting in the launch of a new software feature that drove a 12% increase in customer retention.
Conclusion
With his extensive experience, strong technical expertise, and proven leadership capabilities, Derek Pascarella is well-positioned to continue driving success and innovation in the sales engineering and enterprise software industry.
