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Despoina Kastanaki

Despoina Kastanaki


Palace Host (Sales) | London, England, United Kingdom

Professional Overview


Despoina Kastanaki is a seasoned sales professional with a demonstrated history of success in the hospitality and retail industries. As a Palace Host at Historic Royal Palaces, she leverages her exceptional customer service skills and deep knowledge of British heritage to deliver exceptional experiences for visitors.

Experience Summary



Current Role


Palace Host (Sales), Historic Royal Palaces (2024-03-01 to Present)
  • Serve as a trusted ambassador for Historic Royal Palaces, providing engaging and informative guided tours of iconic royal residences

  • Expertly manage visitor inquiries, handle ticket sales, and assist with event coordination to ensure seamless experiences

  • Contribute to the development of new sales strategies and initiatives to drive increased visitation and revenue


Career Progression


Deputy Manager, My Gym Enterprises (2021-10-01 to 2023-12-01)
  • Supervised a team of 15 fitness instructors and assisted with the day-to-day operations of a high-performing gym location

  • Developed and implemented effective staff training programs to enhance customer service and drive client retention

  • Spearheaded the launch of a new wellness program that resulted in a 25% increase in membership sign-ups


Teaching Assistant, The Studio Dance Academy (2019-02-01 to 2019-09-01)
  • Provided support to lead instructors, ensuring smooth class delivery and a positive learning environment for students

  • Assisted with the planning and execution of dance recitals and community outreach events


Academic Background


  • Bachelor of Arts in Hospitality Management, University of Surrey (2015-2019)

  • Graduated with Distinction, earning a cumulative GPA of 3.9


Areas of Expertise


  • Customer service excellence

  • Sales and revenue generation

  • Event planning and coordination

  • Team leadership and training

  • Hospitality and retail operations


Professional Impact


  • Recognized as a top performer, consistently exceeding sales targets by an average of 15% at My Gym Enterprises

  • Instrumental in the successful launch of a new wellness program that drove a 25% increase in membership sign-ups

  • Praised by visitors for exceptional tour experiences and in-depth knowledge of British heritage while working at Historic Royal Palaces


Conclusion


With a proven track record of success in the hospitality and retail industries, Despoina Kastanaki is poised to make a significant impact as a Palace Host at Historic Royal Palaces. Her unwavering commitment to customer service, sales expertise, and deep appreciation for British history position her as a valuable asset in her current role and future endeavors.