Dessie Perez
Manager Commercial Training | United States
Professional Overview
Dessie Perez is an experienced training and development professional with a proven track record of driving sales and customer service excellence. As the Manager of Commercial Training at Anda, Inc., she is responsible for designing and delivering comprehensive training programs that empower the company's commercial teams to excel in their roles.
Experience Summary
Current Role
In her current position as Manager of Commercial Training at Anda, Inc., Dessie oversees the development and implementation of innovative training initiatives that align with the company's strategic objectives. She is responsible for assessing training needs, creating engaging content, and facilitating interactive sessions to equip sales and customer service representatives with the knowledge and skills required to deliver exceptional customer experiences.
Career Progression
Dessie's career journey at Anda, Inc. spans over 18 years, during which she has demonstrated a strong commitment to professional development and continuous improvement. Prior to her current role, she served as a Commercial Trainer II, where she played a pivotal role in enhancing the sales and customer service capabilities of the organization. Earlier in her career, Dessie gained valuable experience as a Customer Service Representative III, honing her expertise in client-facing interactions and problem-solving.
Before joining Anda, Inc., Dessie held the position of Operations Manager at Muvico Theaters, where she leveraged her leadership and operational expertise to drive efficient and customer-centric theater operations.
Academic Background
Dessie holds a Bachelor's degree in Business Administration from a reputable university, with a focus on Human Resource Management. Her academic achievements demonstrate a strong foundation in business principles and a dedication to continuous learning.
Areas of Expertise
- Comprehensive training program design and delivery
- Sales and customer service skills development
- Organizational change management
- Talent development and performance optimization
- Effective communication and stakeholder management
Professional Impact
Throughout her career, Dessie has consistently delivered measurable results and earned the respect of her colleagues and industry peers. Under her leadership, the commercial training programs at Anda, Inc. have achieved significant improvements in sales performance, customer satisfaction, and employee engagement. Her ability to identify training needs and implement tailored solutions has contributed to the company's overall competitive advantage.
Conclusion
Dessie Perez is a seasoned training and development professional with a proven track record of driving excellence in the commercial arena. With her strong leadership skills, industry expertise, and passion for empowering teams, she is well-positioned to continue making a meaningful impact in her role as Manager of Commercial Training at Anda, Inc.
