Professional Overview
Dheeraj Srivastava is a seasoned financial services professional currently serving as Senior Vice President & Head - Collections at ORIX India, based in Mumbai, Maharashtra, India. His key expertise areas include collections, customer service, retention, internal control, and enterprise risk management, with a focus on the financial services industry.
Experience Summary
Current Role
As Senior Vice President & Head - Collections at ORIX India, Dheeraj is responsible for leading the collections team and developing strategies to maximize recoveries. Although specific achievements in this role are not provided, his experience in similar positions suggests a strong ability to drive results in collections and related areas.
Career Progression
Dheeraj's career progression is marked by notable roles in the financial services sector, including his time at Shriram City Union Finance Limited, where he held multiple senior positions, including SVP and Head - Customer Service and Retention, Senior Vice President - Internal Control & Enterprise Risk Management, and Senior Vice President & Head Collections. Prior to that, he was Deputy Vice President - Head Collection Strategy at IDFC FIRST Bank and held various roles at Citifinancial Consumer Finance India Ltd, Reliance Telecom Ltd, Essar Cellphone, Modi Korea Telecom Ltd, and RAC Distribution & Marketing Network Pvt. Ltd. This diverse experience has equipped him with a broad range of skills in customer service, risk management, and collections.
Areas of Expertise
Dheeraj's areas of expertise include:
- Industry-specific skills: Collections, Customer Service, Retention, Internal Control, and Enterprise Risk Management
- Technical competencies: While specific technical skills are not detailed, his experience suggests proficiency in data analysis, risk assessment, and strategy development
- Leadership and management capabilities: Proven ability to lead teams and drive results in competitive environments
Professional Impact
Although specific notable projects or initiatives are not mentioned, Dheeraj's career trajectory indicates significant contributions to the financial services industry, particularly in collections and customer service. His experience in managing teams and developing strategies for improvement suggests a strong capability for making measurable achievements.
Conclusion
Dheeraj Srivastava's professional trajectory is characterized by steady growth and a deepening expertise in the financial services sector, particularly in collections, customer service, and risk management. Currently focused on leading the collections team at ORIX India, his value proposition lies in his ability to drive results, lead teams effectively, and contribute to the strategic development of financial services organizations.
