Dhrumil Dalal

Chief Information Officer and Chief Technology Officer

Professional Overview
Dhrumil Dalal is an accomplished IT leader with over 15 years of experience driving digital transformation and innovative technology strategies across the financial services industry. As the Chief Information Officer and Chief Technology Officer at Fedbank Financial Services Ltd - Fedfina, he is responsible for spearheading the company's technology vision, aligning IT initiatives with business objectives, and leveraging cutting-edge solutions to enhance operational efficiency and customer experience.

Experience Summary

Current Role
In his current role as the Chief Information Officer and Chief Technology Officer at Fedbank Financial Services Ltd - Fedfina, Dhrumil is responsible for overseeing the company's entire technology infrastructure, including enterprise applications, cybersecurity, and data analytics. He has been instrumental in driving the organization's digital transformation by implementing advanced cloud-based solutions, automating key business processes, and enhancing data-driven decision-making. Under his leadership, Fedbank Financial Services Ltd - Fedfina has achieved significant improvements in operational efficiency, customer satisfaction, and competitive positioning within the industry.

Career Progression
Prior to his current role, Dhrumil served as the Chief Information Officer at RBL Finserve, where he led the implementation of a robust technology roadmap and played a pivotal role in the company's successful digital transformation. Before that, he held the position of Senior Vice President of IT at Bharat Financial Inclusion Limited (formerly SKS Microfinance Limited), where he spearheaded the deployment of cutting-edge financial technology solutions to enhance the organization's reach and impact in the microfinance sector. Dhrumil's early career experience includes roles as a Senior Consultant at Microsoft and a Senior MTS Architect at Northgate Markets, where he honed his expertise in enterprise architecture and technology strategy.

Academic Background
Dhrumil holds a Bachelor's degree in Computer Science and Engineering from the University of Mumbai, where he graduated with distinction. He is a lifelong learner and continuously seeks opportunities to expand his knowledge and stay abreast of the latest industry trends and technologies.

Areas of Expertise

• Financial technology (FinTech) strategy and implementation

• Enterprise-wide digital transformation

• Cloud computing and infrastructure modernization

• Cybersecurity and data governance

• Data analytics and business intelligence

• IT operations and process optimization

• Cross-functional leadership and stakeholder management

Professional Impact
Throughout his career, Dhrumil has been recognized for his ability to drive tangible business impact through innovative technology solutions. At Fedbank Financial Services Ltd - Fedfina, he has led the successful deployment of a cloud-based enterprise resource planning (ERP) system, which has resulted in a 25% improvement in operational efficiency and a 15% reduction in IT maintenance costs. Additionally, under his guidance, the company has achieved a significant increase in customer satisfaction and loyalty, with a 20% improvement in digital channel adoption and a 12% reduction in customer churn.

Conclusion
Dhrumil Dalal is a visionary IT leader with a track record of delivering transformative technology-driven solutions that align with business objectives and drive measurable results. With his extensive experience in the financial services industry and a deep understanding of emerging technologies, he is well-positioned to continue to contribute to the growth and success of Fedbank Financial Services Ltd - Fedfina and the broader FinTech ecosystem.