Diane Moody
Collection Specialist
Jacksonville, Florida, United States
Professional Overview
Diane Moody is an experienced Collection Specialist with a proven track record of success in the financial services industry. Her expertise lies in driving effective collections strategies, fostering strong client relationships, and optimizing recovery processes to maximize returns.
Experience Summary
Current Role
As a Collection Specialist at EverBank, Diane is responsible for managing a diverse portfolio of delinquent accounts. She leverages her strong negotiation skills and in-depth knowledge of collections procedures to develop personalized payment plans, implement targeted outreach campaigns, and facilitate the resolution of complex cases. Diane's exceptional communication abilities and customer service orientation have enabled her to consistently exceed collection targets and maintain high customer satisfaction levels.
Career Progression
Prior to her current role, Diane held various positions within the collections department at EverBank, starting as a Collections Associate in 2010. Through her dedication, diligence, and a keen ability to identify and implement process improvements, she quickly rose through the ranks, assuming increasingly senior responsibilities. Diane's consistent delivery of exceptional results and her willingness to take on additional challenges have been instrumental in her professional growth.
Academic Background
Diane holds a Bachelor of Business Administration degree from the University of North Florida, with a specialization in Finance. Her academic achievements include consistent Dean's List recognition and the completion of several industry-relevant certifications, further strengthening her expertise in the collections domain.
Areas of Expertise
- Collections strategy development and implementation
- Effective client communication and negotiation
- Delinquent account management and recovery optimization
- Process improvement and workflow streamlining
- Regulatory compliance and risk mitigation
Professional Impact
During her tenure at EverBank, Diane has consistently exceeded collection targets, achieving an average recovery rate of 85% across her assigned portfolio. Her innovative approach to collections, including the implementation of automated reminder systems and the utilization of data analytics to identify high-risk accounts, has been instrumental in improving the company's overall collections performance.
Diane's contributions extend beyond her individual achievements, as she has also taken on a mentoring role, sharing her expertise with junior team members and contributing to the development of best practices within the collections department.
Conclusion
Diane Moody's extensive experience, exceptional collections skills, and unwavering commitment to excellence make her a valuable asset to the EverBank team. Her ability to navigate complex financial situations, foster strong client relationships, and drive tangible results position her as a respected industry leader. Diane is poised to continue her professional growth and make a lasting impact in the collections field.
