Professional Overview

Diane Stowers is a dedicated quality assurance professional based in Farmington, Michigan, United States. She currently serves as a Quality Assurance specialist, focusing on ensuring high standards of service delivery. Her key expertise areas include quality control, customer service, and claims recovery, with a primary industry focus on healthcare and senior care.

Experience Summary

Current Role

Diane Stowers has been working as a Quality Assurance specialist at Homeinstead Senior Care since October 1, 2006. In this role, she oversees the maintenance of quality standards, ensuring that services provided meet the required benchmarks. Her key responsibilities include monitoring service delivery, identifying areas for improvement, and implementing corrective actions to maintain high-quality care.

Career Progression

Prior to her current role, Diane worked at Blue Cross Blue Shield of Michigan from April 1, 1970, to July 1, 2003, where she held the position of Senior Analyst Claims Recovery/Supervisor Customer Service. This role involved managing claims recovery processes, supervising customer service teams, and ensuring that customer inquiries were addressed efficiently.

Areas of Expertise

Diane possesses industry-specific skills in quality assurance, customer service, and claims recovery. Her technical competencies include data analysis, process improvement, and team management. She also demonstrates leadership and management capabilities, with experience in supervising teams and driving quality initiatives.

Professional Impact

Throughout her career, Diane has contributed to the development and implementation of quality control processes, enhancing service delivery and customer satisfaction. While specific project details are not available, her dedication to quality assurance and customer service has positively impacted the healthcare and senior care industries.

Conclusion

Diane Stowers' professional trajectory is marked by a commitment to quality assurance and customer service. Currently focused on maintaining high standards of care at Homeinstead Senior Care, she brings value through her expertise in quality control, process improvement, and team management. With a career spanning over four decades, Diane's experience and skills make her a valuable asset in the healthcare and senior care sectors.