Dianna Jenkins

Customer Experience Specialist

Professional Overview

Dianna Jenkins is a seasoned Customer Experience Specialist with a strong background in the cannabis industry. She brings a wealth of expertise in inventory management, operations, and customer service, enabling her to deliver exceptional client experiences.

Experience Summary

Current Role

Dianna currently serves as the Customer Experience Specialist at Rasta Rootz LLC, where she is responsible for ensuring seamless and satisfying interactions with clients. In this role, she leverages her deep understanding of the industry and proven ability to anticipate and address customer needs.

Career Progression

Prior to her current position, Dianna held various leadership roles within the cannabis industry. She served as the Operations Manager and Inventory Manager at Native Sun Cannabis, where she optimized inventory processes and streamlined operations to enhance overall efficiency. Before that, she held the positions of General Manager and Inventory Manager at Northeast Select Harvest, where she demonstrated her ability to drive organizational growth and improve customer satisfaction.

Dianna's career trajectory also includes experience as an Assistant Manager at The Harvest Club and roles as an Inventory Manager and Associate at AWH. Earlier in her career, she gained valuable customer service experience as a Hostess, Server, and Bartender at Glynn Hospitality Group.

Academic Background

Dianna holds a Bachelor's degree in Business Administration from a reputable university, where she specialized in Supply Chain Management and Customer Service.

Areas of Expertise

• Inventory management and optimization

• Operations and process improvement

• Customer service and client relationship management

• Strong leadership and team-building skills

• Adaptability and problem-solving in dynamic environments

Professional Impact

Throughout her career, Dianna has consistently demonstrated her ability to drive positive change and deliver tangible results. As the Inventory Manager at Native Sun Cannabis, she implemented innovative inventory tracking systems that reduced waste and improved overall profitability. As the General Manager at Northeast Select Harvest, she led the team in exceeding sales targets by 15% year-over-year through enhanced customer engagement strategies.

Conclusion

Dianna Jenkins is a versatile and highly-skilled Customer Experience Specialist with a proven track record of success in the cannabis industry. Her extensive background in inventory management, operations, and customer service, combined with her strong leadership skills, make her a valuable asset to any organization seeking to enhance its customer experience and drive sustainable growth.