Professional Overview

Diego Robles Sande is a seasoned Customer Journey Expert with a strong background in financial services and digital sales, currently based in Madrid, Spain. He leverages his expertise in customer experience, digital transformation, and sales strategy to drive business growth and improvement in the banking and finance sector.

Experience Summary

Current Role

Diego Robles Sande currently serves as a Customer Journey Expert at ING España & Portugal, a position he has held since February 2025. In this role, he is responsible for analyzing and optimizing customer journeys to enhance overall experience and drive business results. Additionally, he holds the position of Class Representative at Esic University, demonstrating his leadership and representative skills.

Career Progression

Prior to his current role, Diego gained valuable experience as a Customer Journey Intern in Digital Sales at ING España & Portugal from February 2024 to February 2025. He also worked as an E-bike Mechanical at Deucin GmbH and as an Excel Private Tutor, showcasing his versatility and ability to adapt to different industries and roles. Furthermore, his volunteer work in 'Encuentro Hispano Luso' at Sabores de Arribes highlights his commitment to community engagement and cultural exchange.

Areas of Expertise

Diego possesses a unique blend of industry-specific skills, including customer journey mapping, digital sales, and financial services. His technical competencies span data analysis, Excel, and potentially other digital tools relevant to his field. Additionally, he has demonstrated leadership and management capabilities through his roles as Class Representative and in his professional positions.

Professional Impact

Although specific metrics and project details are not provided, Diego's current and past roles suggest a strong capacity for driving customer experience improvements, contributing to digital transformation initiatives, and making meaningful impacts within the financial services sector.

Conclusion

Diego Robles Sande's professional trajectory is marked by a steady progression towards specialized roles in customer journey expertise and digital sales. Currently focused on leveraging his skills to enhance customer experience and drive business results, Diego brings a valuable combination of industry knowledge, technical skills, and leadership capabilities to the table. His value proposition lies in his ability to analyze, optimize, and lead initiatives that improve customer journeys and contribute to the growth of financial services organizations.