Professional Overview

Dilek Gurel is a seasoned professional with expertise in customer care, technical support, and project management, currently serving as a Senior Customer Care and Technical Support Advisor at AppleCare. Her key expertise areas include technical support, customer service, and project management, with a strong focus on the technology industry.

Experience Summary

Current Role

Dilek Gurel is currently a Senior Customer Care and Technical Support Advisor at AppleCare, a position she has held since April 2017. In this role, she is responsible for providing top-tier technical support and customer care to Apple clients. Her key responsibilities include resolving complex technical issues, providing product information, and ensuring customer satisfaction.

Career Progression

Dilek's career trajectory showcases significant growth and diversity. Notable previous roles include Global Systems Program Manager - AppleCare Repair Operations at Apple, Senior AppleCare Specialist, and Team Manager Apprentice at Apple. Prior to Apple, she held various project management positions at companies such as AW Rostamani Group, PROYA, Innova, Netopya, Arkas Holding / Navigator, and Semaver Theatrical Company. Her early career began as a Customer Services Assistant Supervisor at HSBC.

Areas of Expertise

Dilek's areas of expertise include:

• Industry-specific skills: Technical support, customer service, and project management within the technology sector.

• Technical competencies: Proficient in managing and resolving technical issues related to Apple products.

• Leadership and management capabilities: Experienced in team management and apprenticeship roles.

Professional Impact

Although specific details on notable projects or initiatives are not available, Dilek's career progression and the roles she has held indicate significant contributions to her employers, particularly in her current and previous positions at Apple.

Conclusion

Dilek Gurel's professional trajectory is marked by continuous growth, with a strong focus on the technology industry. Currently, she is dedicated to her role as a Senior Customer Care and Technical Support Advisor at AppleCare, leveraging her expertise to deliver exceptional customer experiences. Her value proposition lies in her unique blend of technical, managerial, and customer service skills, making her a valuable asset in her field.