Dilys Krueger
Director, Patient Financial Services
Professional Overview
Dilys Krueger is an accomplished healthcare finance professional with over 20 years of experience in patient financial services. As the Director of Patient Financial Services at Union Hospital, she oversees all aspects of revenue cycle management, including patient billing, collections, and insurance claims processing. Dilys is also a long-standing member of the American Association of Healthcare Administrative Management (AAHAM), where she serves in a directorial capacity.
Experience Summary
Current Role
Dilys has served as the Director of Patient Financial Services at Union Hospital since 2001. In this role, she is responsible for leading a team of financial specialists, developing and implementing revenue cycle strategies, and ensuring compliance with all relevant healthcare regulations. Under her leadership, Union Hospital has achieved significant improvements in key performance metrics, including a 15% increase in clean claims submission and a 20% reduction in days in accounts receivable.
Career Progression
Prior to her current position, Dilys held the role of Director of Patient Financial Services at Medina General Hospital from 1995 to 2001. In this role, she spearheaded the implementation of a new patient billing system, resulting in a 30% decrease in billing errors and a 25% improvement in patient satisfaction scores. Dilys' extensive experience in healthcare finance and her proven track record of driving operational efficiencies have positioned her as a respected leader in the industry.
Academic Background
Dilys holds a Bachelor of Science in Business Administration from Ohio State University, with a concentration in Healthcare Management. She is also a certified Healthcare Financial Management Association (HFMA) member and has completed several advanced training programs in revenue cycle management and patient experience optimization.
Areas of Expertise
- Revenue cycle management
- Patient billing and collections
- Insurance claims processing and reimbursement
- Financial data analysis and reporting
- Healthcare compliance and regulatory affairs
- Team leadership and strategic planning
Professional Impact
As a director of AAHAM, Dilys has been instrumental in developing educational resources and training programs for healthcare finance professionals. She has also contributed to industry publications and presented at numerous conferences, sharing her expertise and insights on best practices in patient financial services.
Conclusion
With her extensive experience, deep industry knowledge, and demonstrated leadership skills, Dilys Krueger is a valuable asset to the healthcare finance community. In her current role as Director of Patient Financial Services at Union Hospital, she continues to drive operational excellence and innovative solutions that improve the patient financial experience and enhance the organization's overall financial performance.
