Dilys Krueger

Director Patient Financial Services

Professional Overview

Dilys Krueger is an experienced healthcare finance executive with a demonstrated track record of driving operational excellence and revenue optimization. As the Director of Patient Financial Services at Union Hospital, she oversees all aspects of the organization's patient billing, collections, and revenue cycle management processes. Dilys is also a respected leader within the American Association of Healthcare Administrative Management (AAHAM), contributing her expertise to the industry.

Experience Summary

Current Role

Dilys has served as the Director of Patient Financial Services at Union Hospital since 2001. In this role, she is responsible for managing a team of 25 financial specialists, implementing innovative revenue cycle strategies, and ensuring compliance with industry regulations. Under her leadership, Union Hospital has achieved significant improvements in first-pass claims resolution, reduced denials, and enhanced patient satisfaction with the financial services experience.

Career Progression

Prior to her current position, Dilys held the role of Director of PFS at Medina General Hospital from 1995 to 2001. In this previous role, she successfully implemented a new patient billing system and streamlined the organization's revenue cycle processes, resulting in a 12% increase in collections and a 20% reduction in days in accounts receivable.

Academic Background

Dilys holds a Bachelor of Science in Accounting from Ohio State University, where she graduated cum laude. She is also a Certified Patient Account Manager (CPAM) and a Certified Healthcare Financial Professional (CHFP), demonstrating her commitment to professional development and excellence in the healthcare finance domain.

Areas of Expertise

• Revenue cycle management

• Patient financial services operations

• Billing and collections optimization

• Financial reporting and analysis

• Regulatory compliance

• Team leadership and talent development

Professional Impact

As a recognized leader within the AAHAM, Dilys has served on the organization's Board of Directors since 1986, contributing to the development of industry best practices and advocating for improved patient financial experiences. Additionally, she has been a frequent speaker at AAHAM conferences, sharing her insights and strategies with finance professionals across the healthcare sector.

Conclusion

With over 20 years of experience in the healthcare finance industry, Dilys Krueger has established herself as a respected expert in patient financial services. Her proven track record of driving operational efficiencies, enhancing revenue cycle performance, and fostering a patient-centric approach makes her a valuable asset to Union Hospital and the broader healthcare community.