Disola Horst

Senior Partner Success Specialist

Professional Overview
Disola Horst is a seasoned professional with over 8 years of experience in client-facing roles within the technology and financial services industries. As a Senior Partner Success Specialist at Fortis, Disola leverages her expertise in account management, technical support, and client relations to drive successful outcomes for the company's key partners.

Experience Summary

Current Role
In her current position at Fortis, Disola is responsible for managing high-value partner relationships, identifying growth opportunities, and ensuring exceptional service delivery. She serves as a strategic advisor to her clients, providing data-driven insights and tailored solutions to maximize their success. Disola's focus on proactive communication, problem-solving, and continuous improvement has earned her a reputation as a trusted partner and valued member of the Fortis team.

Career Progression
Prior to her role at Fortis, Disola held several customer-facing positions, including Team Lead & Senior Account Manager at NexTrust, where she spearheaded process improvements that streamlined operations and enhanced customer satisfaction. She also has experience as an Account Manager and Technical Support Representative at NexTrust, as well as roles in content creation, social media management, and fitness coaching.

Academic Background
Disola holds a Bachelor of Science degree in Business Administration from the University of Phoenix, where she graduated with distinction.

Areas of Expertise

• Account management and client relations

• Technical support and troubleshooting

• Process optimization and continuous improvement

• Cross-functional collaboration and stakeholder management

• Effective communication and presentation skills

• Adaptability and problem-solving in dynamic environments

Professional Impact
During her tenure at NexTrust, Disola spearheaded the implementation of a new customer relationship management system, which resulted in a 20% increase in client retention and a 15% improvement in response times. She also played a key role in developing and delivering training programs that enhanced the technical skills of the support team, leading to a 25% reduction in escalated support cases.

Conclusion
With her diverse background, strong technical expertise, and proven track record of driving positive business outcomes, Disola Horst is a valuable asset to the Fortis team. Her commitment to partnership, innovation, and exceptional customer service positions her as a trusted advisor who can contribute significantly to the company's continued growth and success.