Divya Chhetri
Assistant Store Manager Operations, Fossil Group, Inc.
Bengaluru, Karnataka, India
Professional Overview
Divya Chhetri is an accomplished retail operations professional with extensive experience in driving team performance and delivering exceptional customer service. As the Assistant Store Manager Operations at Fossil Group, Inc., she leverages her expertise in process optimization, inventory management, and employee development to support the company's growth strategy.
Experience Summary
Current Role
As the Assistant Store Manager Operations at Fossil Group, Inc., Divya is responsible for overseeing the day-to-day operations of the store, ensuring seamless customer experiences and driving operational efficiency. She collaborates closely with the store manager to develop and implement strategies that enhance store performance, optimize inventory levels, and foster a positive work environment for the team. Divya's strong leadership skills and keen eye for detail have contributed to the store's consistent revenue growth and improved customer satisfaction metrics.
Career Progression
Divya's career journey with Fossil Group, Inc. has been marked by a steady progression of responsibilities and increasing impact. She started as a Team Lead in the After-sales service department, where she honed her customer service skills and developed a deep understanding of the brand's products and operational processes. Her exceptional performance and dedication led to her promotion to the role of Team Lead, where she successfully managed a team of customer service representatives and implemented process improvements that enhanced the overall customer experience.
In her current role as the Assistant Store Manager Operations, Divya leverages her extensive knowledge of the retail industry and her strong interpersonal skills to drive operational excellence and foster a collaborative work culture. Her ability to identify and address challenges, coupled with her commitment to continuous improvement, has made her an invaluable asset to the Fossil Group, Inc. team.
Academic Background
Divya holds a Bachelor's degree in Business Administration from Bangalore University, where she graduated with distinction. Her academic achievements, combined with her practical experience in the retail industry, have provided her with a well-rounded skill set that enables her to excel in her current role.
Areas of Expertise
- Retail operations management
- Inventory control and optimization
- Team leadership and development
- Customer service excellence
- Process improvement and automation
- Performance analytics and reporting
Professional Impact
During her tenure at Fossil Group, Inc., Divya has played a pivotal role in driving the store's operational efficiency and improving the overall customer experience. She spearheaded the implementation of a new inventory management system, which resulted in a 12% reduction in stock-outs and a 15% increase in product availability. Divya's leadership in training and developing her team has also contributed to a 20% improvement in customer satisfaction scores.
Conclusion
Divya Chhetri's strong operational expertise, coupled with her commitment to delivering exceptional customer service, makes her a valuable asset to the Fossil Group, Inc. team. As she continues to excel in her role as the Assistant Store Manager Operations, Divya is poised to make a lasting impact on the company's growth and success.
