Professional Summary

Professional Overview

Dominique Floyd is a skilled Better Concierge Coordinator with expertise in patient care coordination and healthcare administration. They bring a strong background in supporting patients and healthcare professionals to deliver exceptional service and optimize care outcomes.

Experience Summary

Current Role

As the Better Concierge Coordinator at Better Health, Dominique is responsible for providing personalized support and guidance to patients throughout their healthcare journey. They coordinate with medical teams, schedule appointments, and assist patients in navigating the healthcare system to ensure seamless care experiences.

Career Progression

Prior to their current role, Dominique served as a Hybrid Patient Care Coordinator at Emory Healthcare, where they excelled in managing patient communications, scheduling, and administrative tasks to support efficient patient care. Earlier in their career, Dominique held positions as a Scheduler at Wellstar Health System and an Administrative Assistant at A Superior Contracting & Restoration, developing valuable skills in healthcare operations and office management.

Academic Background

Dominique holds a bachelor's degree in Healthcare Administration, demonstrating a strong academic foundation in the healthcare industry.

Areas of Expertise

• Patient care coordination and support

• Healthcare administration and operations

• Effective communication and interpersonal skills

• Scheduling and appointment management

• Electronic medical record (EMR) systems proficiency

Professional Impact

Dominique has consistently made positive contributions to their healthcare organizations, earning recognition for their exceptional customer service and problem-solving abilities. They have played a key role in improving patient satisfaction and streamlining care delivery processes.

Conclusion

With a proven track record of success in healthcare administration and a deep commitment to patient-centered care, Dominique Floyd is poised to continue making a meaningful impact in their role as Better Concierge Coordinator at Better Health.