Donata Pereira

Professional Summary

Professional Overview
Donata Pereira is an experienced Support Engineer with over 15 years of expertise in the technology and customer service industries. She specializes in providing top-tier technical support, troubleshooting, and client relationship management.

Experience Summary

Current Role
As a Support Engineer at Speakap, Donata is responsible for delivering exceptional customer service and resolving complex technical issues. She serves as a key point of contact for clients, utilizing her strong problem-solving and communication skills to ensure seamless user experiences.

Career Progression
Prior to her role at Speakap, Donata held various customer service and support positions, including Medewerker Wederverkoop en Beheer at GVB, Supervisor Service Desk and Support Desk Engineer at Magna Carta chipcard solutions BV, Service Desk Medewerker at Siennax Learning Services, and Customer Care Representative at Dell and Priority Telecom. Through her diverse career journey, Donata has developed a well-rounded understanding of the technology and customer service sectors.

Academic Background
Donata holds a high school diploma, providing her with a solid foundation to excel in her technical and customer-facing roles.

Areas of Expertise

• Technical troubleshooting and problem-solving

• Customer service and client relationship management

• Incident and ticket resolution

• Effective communication and collaboration

• Adaptability and quick learning

Professional Impact
Throughout her career, Donata has consistently delivered exceptional support, earning praise from clients and contributing to the success of the organizations she has worked for. In her current role, she has played a vital role in maintaining high customer satisfaction and contributing to the overall growth and development of Speakap's support operations.

Conclusion
Donata Pereira is a dedicated and results-driven Support Engineer with a proven track record of providing exceptional technical support and customer service. Her diverse industry experience, combined with her strong problem-solving and communication skills, make her a valuable asset to any organization seeking to deliver exceptional customer experiences.