Donna Flanagan
Global Sales Ops Manager
Professional Overview
Donna Flanagan is a seasoned operations executive with a proven track record of driving strategic growth and operational excellence. As the Global Sales Ops Manager at Avaya, she brings over a decade of experience in the technology industry, specializing in sales operations, revenue optimization, and cross-functional team leadership.
Experience Summary
Current Role
In her current role as Global Sales Ops Manager at Avaya, Donna is responsible for overseeing the company's global sales operations, with a focus on streamlining processes, enhancing customer experience, and maximizing revenue. She leads a team of sales operations professionals to develop and implement data-driven strategies that support the organization's sales goals. Under Donna's leadership, Avaya has achieved significant improvements in sales efficiency, pipeline management, and customer retention.
Career Progression
Prior to her current role, Donna held various sales operations and management positions at leading technology companies. She served as the Senior Sales Ops Analyst at Cisco Systems, where she played a pivotal role in optimizing the company's sales reporting and forecasting systems, leading to increased visibility and informed decision-making. Donna's experience also includes a previous role as the Sales Operations Manager at Oracle, where she spearheaded the implementation of a new CRM platform, resulting in improved data accuracy and sales productivity.
Academic Background
Donna holds a Bachelor of Science in Business Administration from the University of Massachusetts Amherst, with a concentration in Marketing. She has also completed executive leadership programs at the MIT Sloan School of Management, further honing her strategic and managerial skills.
Areas of Expertise
- Sales operations and revenue optimization
- Data analysis and business intelligence
- CRM implementation and process improvement
- Cross-functional team leadership and collaboration
- Strategic planning and execution
Professional Impact
Throughout her career, Donna has demonstrated a remarkable ability to drive tangible business impact. At Avaya, she has led the implementation of a new sales forecasting system, resulting in a 15% improvement in forecast accuracy. Additionally, she has spearheaded the development of a customer-centric sales playbook, which has led to a 20% increase in customer retention. Donna's industry contributions extend beyond her immediate role, as she has been invited to speak at various sales operations conferences, sharing her insights and best practices with her peers.
Conclusion
Donna Flanagan is a seasoned global sales operations leader with a proven track record of driving operational excellence and revenue growth. Her expertise in data-driven decision-making, process optimization, and cross-functional collaboration positions her as a valuable asset to Avaya and the broader technology industry. Donna's commitment to continuous improvement and her ability to deliver measurable results make her a strategic partner in achieving organizational success.
