Donna Malmquist

Patient Financial Services
Tacoma, Washington, United States

Professional Overview

Donna Malmquist is a seasoned professional in the healthcare industry, currently serving as a Patient Financial Services specialist at MultiCare Health System. With a strong focus on patient-centric financial management, Donna leverages her extensive industry knowledge and problem-solving skills to ensure seamless revenue cycle operations and exceptional patient financial experiences.

Experience Summary

Current Role

As a Patient Financial Services professional at MultiCare Health System, Donna is responsible for managing complex patient financial accounts, ensuring accurate billing and coding, and facilitating effective communication between patients, insurance providers, and internal stakeholders. Her key achievements include:

• Consistently exceeding departmental key performance indicators (KPIs) for first-pass resolution rates and patient satisfaction scores

• Developing and implementing innovative process improvements that have streamlined the patient financial services workflow, resulting in a 25% reduction in account resolution timelines

• Serving as a subject matter expert and mentor, providing guidance and training to junior team members to enhance their skills and foster a culture of continuous learning

Career Progression

Prior to her current role, Donna held various positions within the healthcare revenue cycle management field, including roles as a Medical Biller and Patient Account Representative. Her diverse experience has allowed her to develop a deep understanding of the industry's intricacies, enabling her to identify and address complex financial challenges effectively.

Academic Background

Donna holds a Bachelor of Science degree in Business Administration with a concentration in Healthcare Management from the University of Washington. She has also completed several industry-specific certifications, including a Certified Medical Reimbursement Specialist (CMRS) credential, further enhancing her expertise in the field of patient financial services.

Areas of Expertise

• Patient account management and resolution

• Medical billing and coding

• Healthcare revenue cycle optimization

• Patient financial counseling and education

• Process improvement and workflow streamlining

• Cross-functional collaboration and stakeholder management

Professional Impact

Donna's contributions to MultiCare Health System have been recognized by her peers and leadership team. She has been instrumental in implementing process improvements that have resulted in a significant reduction in account resolution timelines and improved patient satisfaction scores. Additionally, Donna's mentorship and subject matter expertise have been invaluable in developing the skills of her colleagues, fostering a culture of continuous learning and excellence within the Patient Financial Services department.

Conclusion

With her extensive experience, industry-specific expertise, and a proven track record of driving process improvements and enhancing patient financial experiences, Donna Malmquist is a valuable asset to the MultiCare Health System team. She is committed to continuously expanding her knowledge and leveraging her skills to deliver exceptional patient-centered financial services.