Donna McCartt
Patient Financial Services Representative | Livonia, Michigan, United States
Professional Overview
Donna McCartt is a dedicated Patient Financial Services Representative with a strong background in healthcare administration and patient financial management. She brings a comprehensive understanding of insurance policies, billing procedures, and financial counseling to her role, ensuring patients receive seamless and transparent financial support.
Experience Summary
Current Role
Donna currently serves as a Patient Financial Services Representative at IHA, where she is responsible for guiding patients through the complex healthcare financial landscape. In this role, she:
- Conducts detailed financial assessments to determine patient eligibility for insurance coverage, financial assistance, and payment plans
- Communicates effectively with patients to explain billing policies, negotiate payment options, and resolve billing discrepancies
- Collaborates with insurance providers to ensure accurate claims processing and timely reimbursements
- Maintains meticulous records and documentation to uphold compliance with industry regulations
Through her exceptional customer service and problem-solving abilities, Donna has consistently contributed to improved patient satisfaction and reduced outstanding balances for the organization.
Career Progression
Prior to her current role, Donna held positions as a Patient Coordinator and Billing Specialist at local healthcare facilities, where she honed her skills in patient intake, medical coding, and revenue cycle management. Her progressive experience in the healthcare industry has equipped her with a deep understanding of the evolving financial challenges faced by patients and providers alike.
Academic Background
Donna holds an Associate's Degree in Healthcare Administration from Schoolcraft College, where she specialized in medical billing, coding, and patient financial services. Her academic achievements and ongoing professional development have positioned her as a knowledgeable and adaptable healthcare financial professional.
Areas of Expertise
- Patient financial counseling and education
- Insurance policy interpretation and claims management
- Billing and revenue cycle optimization
- Compliance with healthcare financial regulations
- Effective communication and problem-solving skills
Professional Impact
Throughout her career, Donna has demonstrated a commitment to improving the patient financial experience. She has played a key role in reducing outstanding patient balances by 15% at her previous organization through her proactive outreach and tailored financial assistance solutions. Donna's contributions have been recognized by her peers, and she is known for her collaborative approach and willingness to share best practices with her team.
Conclusion
With her extensive experience, strong technical expertise, and unwavering dedication to patient-centered care, Donna McCartt is poised to continue making a meaningful impact in the healthcare industry. Her professional trajectory and commitment to excellence make her a valuable asset to any organization seeking to enhance its patient financial services and improve overall financial performance.
