Professional Overview

Donna Peterson is a seasoned insurance professional currently serving as a P & C Claims Advocate at EPIC Insurance Brokers & Consultants in Laguna Hills, California. Her key expertise areas include claims advocacy, risk management, and insurance consulting, with a focus on the property and casualty insurance industry.

Experience Summary

Current Role

Donna Peterson currently works as a P & C Claims Advocate at EPIC Insurance Brokers & Consultants, a position she has held since 2013. Her key responsibilities include advocating for clients' interests in claims processes, providing expert guidance on risk management and mitigation strategies, and collaborating with insurance carriers to resolve claims efficiently. Throughout her tenure, she has consistently delivered high-quality service, ensuring client satisfaction and promoting positive outcomes in claims resolution.

Career Progression

Prior to her current role, Donna held notable positions, including Claims Adjuster at Gallagher Bassett from 2008 to 2013 and Sr. Claims Case Manager at Liberty Mutual Insurance from 2000 to 2008. These roles have contributed to her career growth, equipping her with comprehensive knowledge of claims handling, risk assessment, and client relationship management.

Areas of Expertise

Donna Peterson's areas of expertise encompass a broad range of industry-specific skills, including:

• Claims advocacy and management

• Risk assessment and mitigation strategies

• Insurance policy analysis and interpretation

• Client relationship management and service delivery

She also possesses technical competencies in claims processing systems and software, as well as leadership and management capabilities, having supervised and guided teams in previous roles.

Professional Impact

While specific projects or initiatives are not detailed, Donna's career trajectory indicates a consistent commitment to delivering exceptional client service, contributing to the development of effective claims management practices, and fostering collaborative relationships with insurance carriers and other stakeholders.

Conclusion

Donna Peterson's professional trajectory reflects a dedicated and experienced insurance professional with a strong background in claims advocacy, risk management, and client service. Currently focused on her role as a P & C Claims Advocate, she continues to provide value to her clients and contribute to the insurance industry through her expertise and commitment to excellence.