Donna Woods

Patient Financial Services Professional

Professional Overview

Donna Woods is a seasoned patient financial services professional with over 15 years of experience in the healthcare industry. She currently serves in dual roles, managing patient financial services operations at Norton Healthcare while also providing virtual customer service support through Arise Virtual Solutions.

Experience Summary

Current Role

As the PATIENT FINANCIAL SERVICES representative at Norton Healthcare, Donna is responsible for assisting patients with financial matters, including insurance coordination, billing inquiries, and payment plan arrangements. She leverages her deep knowledge of healthcare finance and payer policies to ensure efficient and accurate patient billing. Donna's commitment to delivering exceptional customer service has made her a valued member of the Norton Healthcare team.

Concurrently, Donna provides virtual customer service support through her role at Arise Virtual Solutions, where she leverages her strong communication skills and problem-solving abilities to address a wide range of client inquiries.

Career Progression

Prior to her current roles, Donna served as a FINANCIAL COUNSELOR at Clark Memorial Hospital from 2005 to 2012. In this position, she guided patients through the financial aspects of their healthcare, helping them navigate insurance coverage and access available financial assistance programs.

Throughout her career, Donna has consistently demonstrated her ability to thrive in patient-facing roles, effectively balancing empathy, attention to detail, and a solutions-oriented approach to address the unique needs of each individual.

Academic Background

Donna holds a high school diploma, having completed her secondary education.

Areas of Expertise

• Patient financial services

• Insurance coordination and billing

• Customer service and client relations

• Problem-solving and conflict resolution

• Virtual work and remote customer support

Professional Impact

Donna's dedication to providing exceptional patient financial services has earned her the respect of her colleagues and the loyalty of the patients she serves. Her ability to navigate complex healthcare billing systems and communicate effectively with patients has contributed to improved financial outcomes and patient satisfaction at the organizations she has worked for.

Conclusion

With her extensive experience in patient financial services and a demonstrated track record of success, Donna is poised to continue making a meaningful impact in the healthcare industry. Her versatility, strong communication skills, and commitment to customer service make her a valuable asset to any organization.