Doreen Pierce is an accomplished healthcare executive with over 25 years of experience in patient financial services and access management. As the Director of Patient Financial Experience at Mass General Brigham, she is responsible for overseeing the organization's patient financial operations, enhancing customer service, and driving strategic initiatives to optimize the financial experience for patients.
Experience Summary
Current Role
In her current role as Director of Patient Financial Experience at Mass General Brigham, Doreen is responsible for leading a team of 50+ professionals and overseeing a $15 million annual budget. She has implemented innovative patient-centric strategies that have resulted in a 20% reduction in patient collections time and a 15% increase in patient satisfaction scores. Doreen's leadership has been instrumental in driving operational efficiency and improving the overall financial experience for patients within the Mass General Brigham healthcare system.
Career Progression
Doreen's extensive career in healthcare spans over two decades, during which she has held various leadership positions in patient access and financial operations. Prior to her current role, she served as the Sr. Manager of Financial Experience at Mass General Brigham, where she led the implementation of a new patient financial portal, resulting in a 25% increase in online bill payments. Doreen also held director-level roles at prestigious healthcare organizations such as Beth Israel Deaconess Medical Center, Cambridge Health Alliance, Newton Wellesley Hospital, and Winchester Hospital, where she consistently drove operational improvements and enhanced the patient experience.
Academic Background
Doreen holds a Bachelor of Science degree in Business Administration from the University of Massachusetts, Amherst. She has also completed several executive education programs in healthcare leadership and financial management, further strengthening her expertise in the industry.
Areas of Expertise
- Patient financial services and revenue cycle management
- Patient access and experience optimization
- Healthcare operations and process improvement
- Strategic planning and organizational leadership
- Financial analysis and budget management
Professional Impact
Throughout her career, Doreen has been recognized for her innovative approaches to patient financial services and her commitment to enhancing the overall patient experience. She has presented at numerous industry conferences and has been published in leading healthcare journals, sharing her insights and best practices with her peers. Doreen's expertise and leadership have made her a valuable asset to the healthcare organizations she has served.
Conclusion
Doreen Pierce is a seasoned healthcare executive with a proven track record of driving operational excellence and transforming patient financial services. Her strategic vision, coupled with her strong leadership skills and deep industry knowledge, make her a valuable asset to Mass General Brigham as they continue to enhance the patient experience and optimize their financial operations.
