Douane McDowell
Professional Summary
Professional Overview
Douane McDowell is an accomplished Collection Officer with over 20 years of experience in the financial services industry. He specializes in effectively managing delinquent accounts, negotiating payment plans, and recovering outstanding debts to maximize organization's financial health.
Experience Summary
Current Role
As a Collection Officer at Landmark Credit Union since 2003, Douane is responsible for proactively contacting delinquent members, identifying the root causes of delinquency, and developing customized strategies to resolve outstanding balances. His strong negotiation skills and empathetic approach have enabled him to recover over $2.5 million in past-due payments, contributing significantly to the credit union's profitability.
Career Progression
Prior to his current role, Douane served as a Collection Manager at Bank One Ltd. from 1988 to 1998, where he led a team of collection specialists and implemented process improvements that increased the department's efficiency by 28%. His ability to analyze data, identify trends, and implement targeted collection strategies has been instrumental in his successful career.
Academic Background
Douane holds a Bachelor's degree in Finance from the University of Wisconsin-Milwaukee, where he graduated with honors.
Areas of Expertise
- Delinquency management and debt recovery
- Account negotiation and payment plan structuring
- Financial data analysis and reporting
- Team leadership and process optimization
- Regulatory compliance and industry best practices
Professional Impact
Douane's exceptional performance has been recognized through numerous awards, including the Credit Union National Association's (CUNA) "Outstanding Collection Professional" award in 2015. He is also an active member of the American Collectors Association, where he shares his expertise and contributes to industry-wide initiatives.
Conclusion
With his deep industry knowledge, proven track record of success, and unwavering commitment to customer service, Douane McDowell is a valuable asset to any organization seeking to enhance its collection and recovery processes. His ability to navigate complex financial situations and deliver tangible results make him a sought-after professional in the credit union and banking sectors.
