Professional Overview
Douglas Terry currently serves as Director of Medical Network Operations at K Health since January 2025, having been with the company in senior operational roles since October 2023. He operates out of Manasquan, New Jersey, and New York, New York. He reports directly to executive leadership and is regarded as a trusted subject matter expert in clinician network optimization and operational excellence within K Health’s fully virtual telehealth environment.
Current Roles and Responsibilities at K Health
Douglas Terry's tenure at K Health demonstrates a progressive leadership trajectory in telehealth operations, with a focus on scaling the company's nationwide virtual medical practice. His key responsibilities include:
- Leading initiatives that optimize clinician engagement, satisfaction, and performance via cross-functional collaboration.
- Driving clinic-wide process improvements to streamline workflows and enhance clinician productivity.
- Overseeing the development and execution of sustainable process improvement strategies to support growth and operational efficiency.
- Managing provider recruitment and credentialing teams, ensuring seamless clinical onboarding and scheduling efficiency.
- Designing and implementing a clinical capacity model that informs hiring strategies and optimizes workforce management across multiple virtual clinics.
- Leading efforts on OKR development, coaching clinical and non-clinical staff, and maintaining high standards of service delivery aligned with clinical KPIs.
- Acting as the clinic Manager and subject matter expert for K Health’s patient-centered care delivery model.
His leadership blends strategic vision, team inspiration, and operational rigor in a dynamic, technology-driven healthcare environment.
Professional Experience Summary
- Business Operations Manager, Senior Manager, Operations Team Lead, and Shift Manager at K Health (2021–2025): Progressively assumed increasing leadership and operational management responsibilities across K Health’s telehealth clinics, managing clinical and operational performance, workforce demand, and onboarding processes.
- Site Manager for Instacart (2020–2021): Managed high-volume partner warehouse locations in the Northeast, overseeing 160+ employees. Responsibilities included hiring, training, and data-driven performance optimization.
- Senior Market Operations at Lyft (2020): Led airport operations at LaGuardia International Airport, managed budgets, trained and scheduled staff, and exceeded financial and performance objectives.
- Earlier roles at Lyft including Community Associate and Site Lead (2019–2020): Successfully launched and scaled the NJ Express Drive Program, managing a fleet of 400 vehicles and drivers, establishing nationally adopted operational procedures.
- Independent Contractor at Uber (2016–2020): Worked in operational roles supporting Uber services in New Jersey.
- Owner roles at Coastline Custom Embroidery (2013–2018), The Pour House (2009–2012), and Landmark Custom Sportswear (1997–2004): Established and operated businesses focusing on customer success, marketing, employee management, and brand reputation development.
Education
- Currently pursuing a Bachelor of Science in Human Environmental Sciences-Digital Consumer Engagement at The University of Alabama (2024–2027).
- Studied Psychology at Monmouth University (1995–1998).
- Attended East Stroudsburg University of Pennsylvania briefly in 1994.
- Graduated from Manasquan High School prior to 1994.
Language
- Fluent in English.
Professional Skills and Expertise
- Operations Management
- Data Analysis and Metrics-Driven Decision Making
- Process Development and Improvement
- Team Leadership and Coaching
- Provider Recruitment and Credentialing
- Workforce and Demand Management
- Strategic Planning and Execution
- Customer Experience Optimization
- Telehealth Clinical Operations
Community Involvement
- Volunteer firefighter at Engine Co. #2, serving the Manasquan, New Jersey area since 1996.
Recognitions and Recommendations
Douglas has received strong endorsements for his leadership, problem-solving abilities, and operational expertise, highlighting:
- His ability to design and implement scalable business processes that have become benchmarks within Lyft.
- Proven track record of exceeding operational goals and fostering team engagement across diverse industries.
- Reputation as a proactive, resourceful leader who drives continuous improvement and elevates customer experiences.
- Consistent demonstration of effective people management and training skills, recognized by peers and senior leaders.
Relevant Industry Context
K Health’s advanced use of AI in telehealth, notably its AI-driven clinical decision support systems, has garnered significant attention. The company recently announced results from a major AI Physician Mode study in collaboration with Cedars Sinai, published in the Annals of Internal Medicine (April 2025). These findings indicated that K Health's AI recommendations matched or outperformed doctor decisions in two-thirds of patient cases, offering higher-quality outcomes in the remainder. This underscores K Health's position as a cutting-edge innovator in integrating AI technology with clinical operations—an environment in which Douglas Terry plays a pivotal operational leadership role. His focus on process optimization and clinician engagement directly supports the company’s strategic adoption of such technologies to improve patient outcomes and operational performance.
LinkedIn Profile: [Douglas Terry](https://www.linkedin.com/in/douglas-terry-nj)
Company: [K Health](https://www.linkedin.com/company/khealthinc)
Location: Manasquan, NJ and New York, NY, United States
